RECEPTIONIST

QUALIFICATIONS:

High School Diploma or GED

One (1) year of experience, preferably in an Ambulatory Surgery Center (ASC)

Experience in Endoscopy/Multi-specialty/Ophthalmology/ASC

Strong knowledge of ICD 10

Strong knowledge of CPT (certification preferred not required)

Ability to speak and understand the English language

Strong ethical and moral character references

Basic computer skills

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Serves as telephone operator for center; routes incoming calls properly and takes accurate messages when unable to

connect caller to requested party

Receives and distributes all mail and special deliveries

Greets patients and provides necessary paperwork for completion

Notifies appropriate nursing staff that patient is present after patient has completed paperwork

Keeps track of patient's family, patient's driver, etc.

Ensures that pharmaceutical/equipment representatives have appropriate badges and do not interfere with patient care

or confidentiality

Prints out all labels, forms, etc., for patient charts and assembles charts before appointment

Calls appropriate agencies for assistance in case of emergency

Stamps the back of each check with deposit stamp at time of receipt

Makes copies of all checks with EOBs in mail, credit card slips, and cash received from patients

Separates EOBs from checks and attaches orginal EOB to copy

Issues appropriate receipts when receiving payments by cash or check directly from patients

Verifies credit cards if used and issues appropriate duplicate receipts

Posts all checks, credit card slips, and cash received to payments-received log, showing type of payment separately

If there are separate billing accounts (i.e., center, anesthesia, physicians), sorts and posts each to separate

payments-received log

Balances log to cash/checks/credit card payments

Completes deposit log for patient and insurance payments

Completes separate deposit log for other types of payments (e.g., refund of overpayment from accounts payable, etc.)

If there are separate billing accounts (i.e., center, anesthesia, physicians), sorts and posts each to separate

deposit logs

Balances deposit log to payments-received log less credit card payments

Gives balanced payments-received log, deposit log,and originals and copies of all cash, credit card slips,and checks

received to Business Office Manager

Submits secondary billing in a timely manner with appropriate supporting documentation

Reviews patient accounts for accuracy and completeness and obtain any missing information

Demonstrates courtesy and helpfulness toward patients and their families

Participates in continuing education and other learning experiences

Shares knowledge gained in continuing education with staff

Maintains membership in relevant professional organizations

Seeks new learning experiences by accepting challenging opportunities and responsibilities

Welcomes suggestions and recommendations

Regular and predictable attendance

Performs other duties as assigned

Cognitive Skills

Exhibit mental alertness for quality decision making and exercising good judgment

Ability to multi-task effectively, efficiently, accurately, and with attention to details

Ability to recognize/define problems, collect data/facts, draw valid conclusions, and correct errors

Ability to interpret instructions in a variety of forms and deal with abstract and concrete variables

Communication

Ability to effectively communicate patient care needs and significant information to healthcare team to

promote continuity of patient care

Ability to respond to questions and professionally interact verbally and/or written with managers, co-workers,

patients, and the general public

Financial Practices

Uses Center resources appropriately and avoids wasteful practices

Reports wasteful practices

Analyzes work area and makes recommendations for potential cost-effective improvements

Compliance Program

Contributes to progress/development of organization's adopted compliance programs

Performs according to established compliance policies and procedures

Performance-Improvement Program

Contributes to the progress and development of the organization's adopted performance-improvement program

Performs according to established performance-improvement policies and procedures

Safety/Risk-Management Program

Adheres to safety policies and procedures in performing job duties and responsibilities

Maintains responsibility for safe work area by reporting to safety officer or designee observed or suspected safety

violations, hazards, and policies/procedure non-compliance

Responds to emergency situations with competence and composure

Reports observed or suspected medical emergencies, notifies appropriate personnel and responds appropriately

Identifies Center emergency situations (e.g., fire, disaster) and notifies appropriate personnel and external agencies

Teamwork

Work well with others – be a team member

Report observed or suspected safety violations, hazards, and policy/procedure non-compliance to Safety Officer

or other designated person, following the Chain of Command

Participate in staff meetings, in-services, committees, and continuing education as required

Supports the Center's ideology, mission, goals, and objectives

Performs in accordance with the Center's policies and procedures

Conducts self as a positive role model and team member

Follows the Center's standards for ethical business conduct

Recognizes patients' rights and responsibilities and supports them in performance of job duties

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions,

decimals, and percentages

LANGUAGE SKILLS:

Ability to understand, read, write, and speak English, if bilingual Center, bilingual language is required. Ability to read,

analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental

regulations. Ability to successfully write business correspondence. Ability to effectively present information,

respond to questions, and professionally interact with healthcare team, clients, vendors, and the general public.

REASONING ABILITY:

Demonstrates an ability to recognize and define problems, collect data, establish facts, draw valid conclusions, and

correct errors. Ability to interpret a variety of instructions and forms to understand abstract and concrete variables.

Ability to think critically using inductive and deductive reasoning.

PHYSICAL DEMANDS:

Ability to sit, stand and walk for long periods of time, i.e., 6-8 hours per day

Ability to exert maximum muscle force to lift, push, pull, or carry objects up to 50 pounds in weight

Ability to use abdominal and lower back muscles to support part of the body repeatedly or continuously without

"giving out” or fatiguing

Ability to perform physical activities that require considerable use of your arms and legs and moving your whole

body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

Ability to position or transport patients, prepare medical procedure rooms, or set up patient care equipment

Ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position

Ability to keep or regain your body balance and stay upright

Ability to exert yourself physically over long periods of time without getting winded or out of breath

Ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears

Specific vision abilities for close and distance vision, color vision, peripheral vision, depth perception, and ability to

adjust focus

WORK ENVIRONMENT:

Days and hours of work may vary to meet patient needs

The Center is a well-lit, ventilated and climate controlled environment. The Center may require decreased lighting to

meet patient care needs, such as laser rooms and some OR/Procedure rooms

Staff will work with medical and office equipment, some of which will have moving parts

Noise level is usually quiet to moderate

Staff may have exposure to blood and other potentially infectious body fluids and materials or toxic chemicals and

cleaning solutions

The Center procedure rooms are often small, and due to equipment may have little room to work around and may

necessitate reaching, pulling, pushing

Staff will work in close proximity to patients and co-workers