Position Summary:
The Account Manager serves as a primary point of contact for brokers, clients, Third-Party Administrators, and internal teams. This role combines service, strategy, and implementation, ensuring an exceptional client experience from onboarding through ongoing support and renewal. Acting as the primary point of contact, you will collaborate with internal teams to resolve issues, drive process improvements, and ensure compliance, all while delivering exceptional client experiences.
Key Responsibilities:
- Lead pre- and post-sale presentations and coordinate regular client meetings to maintain strong relationships and ensure alignment on goals and services.
- Drive revenue growth through upselling, cross-selling, and strategic account planning across assigned clients.
- Manage and track client communications using the CRM system Oversee client proposals, renewals, and implementations, ensuring timely and effective execution in collaboration with internal teams.
- Develop and maintain Strategic Account Plans that outline client goals, key initiatives, and growth opportunities.
- Serve as the primary client contact, ensuring timely communication, issue resolution, and overall satisfaction.
- Demonstrate strong knowledge of AMPS products and services, effectively aligning solutions with client needs.
- Collaborate with internal teams to resolve client issues, improve service delivery, and streamline processes.
- Ensure compliance with company policies, procedures, and HIPAA standards in all client interactions.
- Partner with Operations, SMEs, and other departments to meet client requirements and strengthen relationships.
