Associate Account Manager

An Associate Account Manager will provide support to the Account team of their assigned clients. The Associate Account Manager will provide client facing support, internal and external reporting, submit client access requests, and assist with benefit set up and project support as requested.

The primary focus for the position is executing client-specific operational deliverables, identifying service trends, supporting operational needs and issue resolution. To function effectively in the model, the Associate Account Manager must collaborate with their internal team to successfully service the entire Book of Business. The primary measure of the Associate Account Manager’s performance is by way of both the Account Team and client satisfaction.

You will accomplish this through:

Essential Job Duties:

• Maintains ownership for assigned service/operational deliverables and ensures operational excellence
• Assist with monitoring and identifying service trends as requested, to allow for immediate resolution of any service issues
• Assist with both standard and non-standard reporting/analytics as needed
• Client Access Requests
• Administrative Invoice Inquiries
• Handling Billing and Rebates research
• Collaborate and take immediate action to resolve operational/service-related issues; escalate issues when appropriate and drive recovery efforts
• Serve as the voice of the client within Drexi to drive continuous service improvement and accountability
• Coordinates deliverables with internal operational departments to ensure client satisfaction and loyalty
• Attends Open Enrollment events