This position is a high-visibility role that will manage the day-to-day Operations, Order Entry and ensure that orders are completed end to end for Global FOC (Free of Charge) requests. Collaborates with Marketing, Sales, DC and other cross-functional teams to ensure order completion for all PR, Brand Marketing, Field Education and other free of charge requests.
Essential Job Functions
- Business partner between other functional areas including Distribution Center and Sales to ensure consistent service
- Manage On Time delivery dates, and Order Efficiency Orders Measure globally
- Process Internal FOC orders supporting Marketing, Education, PR teams (including data and order entry, Sales communication, order acknowledgements and tracking)
- Support follow-up according to customer service level agreements timings behind: order status, stock availability inquiries, project status, shipping discrepancies, and other customer order specific requests
- Helps establish order calendars with cross functional teams along with establishing processes to allow for more efficiency
- Oversee and support all orders volumes with an average of 3000 per month.
- Must be detail-oriented, reliable, have a sense of urgency and hit deadlines
- Accepts and provides constructive coaching and feedback
- Creates and maintains clean and organized database
- Performs other duties and tasks as needed upon request by management
