About Andesa
Andesa is the leading provider of policy and plan administration solutions in the Advanced Markets space, including policy transaction management and NQDC recordkeeping. These solutions simplify the ongoing administration of complex life insurance and annuity products in BOLI, COLI, ICOLI, and Private Placement. Using market and product expertise, configurable capabilities for complex products, and security and reliability at scale, Andesa improves speed to market and empowers carriers and brokers to serve high-value markets with confidence.
In late March 2026, Terminus Capital Partners, an Atlanta based private equity firm focused on enterprise software companies, acquired a majority stake investment in Andesa to accelerate growth and increase investment in technology modernization, platform capabilities, and long-term innovation, while preserving the company's client-centric culture and operational continuity.
The hiring of a Head of Professional Services builds on this momentum and reflects Andesa's commitment to invest in the people, processes, and platforms behind its policy lifecycle and plan administration solutions.
The Opportunity
This is an opportunity to lead a critical client delivery function at a company serving a highly specialized and relationship-driven market. As Andesa’s Head of Professional Services, you will oversee the end-to-end delivery of client engagements across Andesa platforms, from initial discovery and requirements definition through implementation coordination.
You will own the Professional Services function, including the project management and Business Analyst teams responsible for Client Change Requests (CCRs), client discovery, Business Requirements Documents (BRDs), estimation, scoping, and delivery execution. This role is central to ensuring client-driven requirements are accurately captured, thoughtfully documented, properly scoped, and coordinated into the broader product release process.
This is a highly cross-functional leadership role, ideal for someone who can balance people leadership, delivery strategy, client partnership, operational rigor, and continuous process improvement. You will partner closely with Product, Engineering/Development, Sales/Account Management, and Support to ensure client needs are clearly understood, implementation-ready, and aligned with business goals.
What You'll Own
People Management
Professional Services Leadership and Strategy
Client Delivery Execution
Client Discovery and Requirements Management
Collaboration and Stakeholder Engagement
Continuous Improvement
What We’re Looking For
This role requires a strong blend of client delivery leadership, people management, requirements expertise, and operational discipline. The right candidate is comfortable leading teams, partnering with senior stakeholders, navigating complex client needs, and bringing structure to discovery, estimation, and implementation processes.
Send your resume and a cover letter about why this role interests you by clicking the "Apply now" application link. If you have examples of professional services leadership, client delivery transformation, requirements management, or process improvement initiatives you’ve led, we’d welcome the opportunity to review them.
Andesa Services is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to building an inclusive team.
Work Schedule: This is a full-time (40 Hours/Week) exempt position. Hours are flexible within core business hours. This position is fully remote reporting out of our office in Allentown, PA.
Location: Remote
Reports to: Chief Services Officer
Type: Full-time
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Andesa Services provides a comprehensive suite of insurance software solutions for life and annuity carriers.