Contact Team Member

Contact Team Member

SALARY - £18,400

Huntingdon

Permanent & 6 months Fixed term contracts available

37 hours a week  - 08.00 – 16.00 & 09.00 – 17.00 (rotating)

Monday – Friday

Here at Anglian Water, we are proud of the high levels of customer service we offer to our 6 million customers across our vast and beautiful region.

With our region recognised as one of the fastest growing areas in the UK, it is essential we keep our fingers on the pulse regarding innovative and appreciated approaches to customer service.

Key to meeting, and exceeding, our customer’s expectations is our Metering Services team who are looking for new Contact Team Members to join the team.

In this role you’ll be working within our IMDS (Integrated Metering and Developer Services) Alliance who work collaboratively with Kier and Clancy Docwra to cover industrial and domestic metering, new housing and estate infrastructure and water efficiency audits.

You’ll be acting as a key interface with our customers by planning and making appointments and gaining an in-depth insight into their concerns and issues and feeding these back into the business so we can understand and enhance our levels of service.

Key responsibilities include:

• Professionally and proactively liaise with customers to arrange customers by using the most appropriate communication method.

• Deal with customer questions and queries and redirect to correct teams to efficiently resolve issues.

• Make outbound calls to follow up with customers and chase as required.

• Keep systems and databases up-to-date at all times.

• Provide data analysis to a range of stakeholders to assist with performance management reviews against agreed Levels of Service.

• Assist with scheduling and planning activities.

As a valued employee, you’ll be entitled to:

• Personal private health care

• 23 days annual leave – rising with length of service

• Flexible working

• Competitive pension scheme – Anglian Water double-matches your contributions up to 6%

• Bonus scheme

• Flexible benefits to support your wellbeing and lifestyle.

What does it take to be a Contact Team Member?

As our next Contact Team Member, we are looking for you to be ideally educated to GCSE standard or equivalent, and have a sound understanding of a customer service environment, particularly in dealing with customers over the phone. Excellent interpersonal and communication skills are vital as you’ll confidently make outbound calls to customers.

You’ll confidently show initiative, working on your own or as part of a team. Excellent IT and keyboard skills are vital and a thorough knowledge of the metering process is desirable but not essential. You’ll need to be able to work flexible hours to help deliver to our customers.

Why Anglian Water?

Alongside our great benefits you will be part of a great team based in Huntingdon who will welcome you to their team and provide all the support and development you need.

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