£23,194 per annum
Permanent
Annualised hours
This role is part time over 7 days. Please include a Cover Letter in your application to state how many hours you'd be happy to work.
Join our team based in Lincoln as a Water Connections Customer Advisor, to support the Developer Services Connections Manager in providing a comprehensive and seamless service to our customers.
In this varied role, you will provide a comprehensive and seamless service to our customers who require a connection to Anglian Water’s existing water infrastructure. You will be the first point of contact and responsible for ensuring that all customer communications are positive and constructive, ensuring customer satisfaction and that decisions are made with commercial focus.
You will handle customer calls and investigate and process email and postal enquiries based on customer or departmental demand. You will also be responsible for maintaining our management systems and running daily reports to identify completed inspections so jobs can be progressed to the contractors for connection completion for our customers.
Personal private health care
23 days annual leave – rising with length of service
Flexible working
Competitive pension scheme – Anglian Water double-matches your contributions up to 6%
Bonus scheme
Flexible benefits to support your wellbeing and lifestyle.
Ideally experience of using various IT systems
Experience in a customer focused and administrative role, with excellent attention to detail and the ability to prioritise varying workloads
Experience of providing excellent customer service and have an empathetic nature which comes naturally to you
To be a confident communicator at all levels
Having a commercial interest and understanding of our business will assist you in this role
Here at Anglian Water we are one of the leading providers of water and water recycling services in the UK and our organisation is an industry benchmark for quality and customer service. But what makes us unique is our commitment to providing the development people need to make a real difference.
Our career opportunities provide on-going learning and professional development within a challenging work environment, which provides a vital service for our customers.
Closing date:
#loveeverydrop
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Anglian Water is a water and wastewater company that provides services to the East of England. They are responsible for managing water resources, treating wastewater, and ensuring the supply of clean drinking water to millions of customers.