Traffic Officer
Be the Face of Air Niugini in Goroka—Make Every Journey Count. Join the Air Niugini Airport Operations Team in Goroka as a Traffic Officer and play a key role in creating a safe, smooth and memorable journey for our customers—from check-in to boarding and through to departure.
The Traffic Officer occupies a frontline position that interacts daily with Air Niugini Customers. He/she is responsible for ensuring customer satisfaction through the delivery of quality service at the Check-in and at the Ramp; ensuring airport activities are compliant to regulatory and company requirements.
Specific responsibilities include:
- Carry out pre-flight planning and check-in duties, e.g., checking-in passengers and baggage within allocated times in accordance with Air Niugini requirements.
- Receive Dangerous Goods and check they meet the IATA DG and Air Niugini Security requirements
- Liaise and obtain fuel uplift from flight captains to determine traffic payload.
- Complete LIR, Trim Charts and all relevant weight and balance documents.
- Carry-out boarding calls, delay calls and any communication essential to inform passengers, staff and the general public of flight information.
- Dispatch flights on time and ensure all essential documents are on board.
- Assist in flight disruptions, denied boarding and mishandled baggage and cargo.
- Promptly refer customer concerns, complaints and suggestions to the Manager or Supervisor/Senior Traffic Officer to the customer’s satisfaction.
- Ensure that port activities are compliant with relevant CARS and Air Niugini Safety Policies.
- Actively promote high quality standards and a safety culture within the port.
- Identify and report potential risks.
- Ensure a clean and safe working environment is maintained at all times.
- Cooperate with other areas and continuously improve service standards with the prime aim to “get it right first time and every time for the customer” at minimum cost.
- Carry out post flight requirements (PFS, LDM, MVT, etc.) before close of business on the day.
- Ensure all data required for post flight reports, weekly and monthly reports are accurate. Secure and available to the Manager.
- Carry out all duties in accordance with Air Niugini and Regulatory procedures.
- Carry out all duties as required by the management from time to time.
Experience and Qualifications
- Minimum Grade 12 with good marks in English and Mathematics
- Diploma/Certificate in Tourism & Hospitality/Information Technology/Business Management are also encouraged to apply.
- Work experience in the airline or the hotel industry is preferred but not essential.
- Able to show motivation, confidence, and drive and be customer service oriented.
- Be able to reflect their enjoyment of the job in the execution of their duties.
- Have highly developed interpersonal and communication skills so as to meet the needs of customer as well as those of the airline.
- Loyal, diligent and determined personal and must be prepared to undergo personal development training programs.
- Excellent communication and interpersonal skills to meet the needs of Executive Club Members.
- Must be disciplined in their attitude and approach to work, compliant with rules and regulations and be of mature personality
Skills & Experience
Applicants must be:
- A team player relevant customer Service experience
- Willing to work on a shift rotation basis, extended time (if required) and willing to work weekends including public holidays
- Previous Airline experience or in Hospitality Industry is desirable
- Possess good computing skills
- Applicants must live within Goroka Town or around Goroka Airport area.
About Us
Working at Air Niugini
At Air Niugini, our people are the heart of our success. We are more than an airline – we are a team dedicated to delivering service excellence with true Melanesian hospitality. Whether on the ground or in the air, every employee plays a crucial role in ensuring seamless travel experiences for our passengers.
We foster a culture of teamwork, innovation and excellence providing employees with opportunities to grow, learn and advance in their careers. Our diverse and dynamic workplace offers exciting prospects for those passionate about aviation and customer service.
Why Choose us?
· A Legacy of Excellence – be part of a company that has shaped PNG’s aviation industry for over 50years.
· Career Growth & Development – we invest in your future through specialized training and career opportunities.
· A Culture of Service – join a team that prides itself on delivering outstanding customer experiences.
· Global Exposure – Work in a dynamic, multicultural environment with opportunities to travel.
Join our Family
If you are looking for a rewarding career with a company that values professionalism, customer service, and personal growth, Air Niugini is the place where your ambitions can take flight. We welcome passionate and driven individuals to explore the exciting opportunities within our airline.
