Director of Operations – Mandarin Fluency Required

About us

Annie Aesthetic (“Annie”) is a private equity strategy focused on the medical aesthetics industry. Annie is a low-profile platform that is acquiring and operating best-in-class medical aesthetics businesses across the United States. We work alongside each of our clinics, providing financial and operational support to aid in their growth. We take an approach that optimizes for the best long-term outcomes for all parties - owners, employees, clients, and investors alike.  We intentionally foster a performance-oriented, dynamic culture that values ownership, pragmatism, humility, and collaboration.

Role Overview

The Director of Operations will play a critical role in driving clinic performance and supporting growth initiatives. Reporting to the COO, the Director will serve as the full owner of one of our portfolio companies in the Los Angeles area — a business generating over $20 million in annual sales across five clinic locations, with plans to continue its rapid growth through de novo openings. This role offers a unique blend of strategic and operational responsibilities, ideal for a dynamic, results-oriented leader with a passion for building teams and growing businesses.

The Director will own portfolio company’s P&L and have all employees reporting up through them, including on-site Clinic Managers. Responsibilities span strategic planning, growth initiatives, operational excellence, talent development, and overall business performance.

The portfolio company is based in Los Angeles, so the candidate must live in the LA area and be able to be on-site three to four days per week. Some additional travel will be required, including team offsites. The majority of employees are most comfortable speaking in Mandarin so fluency is a requirement.

Duties and Responsibilities 

Operational Leadership

• Oversee clinic strategy development and subsequent execution in partnership with the executive team, clinic founder, and on-site Clinic Managers
• Coach and train Clinic Managers on optimizing clinic operations and owning the P&L, KPI’s, and adherence to SOPs. Implement requisite meeting structure and ensure proper documentation / tracking is established for remote management.
• Support management of the Annie Aesthetic Operations Associate assigned to each clinic. Coach and train junior members of the team on management of clinics and various internal workstreams.

Strategic Planning & Execution

• For new acquisitions, lead the post-close integration, including the onboarding of clinic employees and Zenoti (EMR) implementation.
• Assist with developing cross-functional project plans, Strategy decks, SOP’s, and checklists for day-to-day operations.
• Use strategic frameworks and project management techniques to help guide people through uncertainty; manage multiple and potentially conflicting priorities; identify and manage complex dependencies.

Vendor Management & Compliance 

• Partner with Clinic Managers and the Zenoti team to troubleshoot issues and optimize our utilization of the software. Stay up-to-date with Zenoti product knowledge and proactively plan future adoption areas to streamline operations and increase revenue.
• Interface with the third-party vendors for day-to-day needs of the clinic and ad-hoc items including: pharma / clinical, marketing, IT, maintenance / building management, etc.
• Ensure adherence to regulatory requirements in each clinic related to business licenses and permits and clinical compliance and best practices.

Education / Experience

• Bachelor’s degree required
• 5+ years of experience in consulting or operations management, with a focus on multi-site operations or M&A.

Skills / Abilities

• Strong interpersonal skills with proven ability to build trusted relationships across all levels of the organization.
• Ability to operate in fast-paced, ambiguous environments with a focus on results.
• Track record of successfully managing multiple work streams and optimizing processes
• Excellent written and verbal communication skills with the ability to articulate complex concepts clearly and sensitive items with kindness
• Advanced user of Excel; EMR and/or CRM experience is a plus
• Technology integration experience is preferred
• The Director will cover clinics in the greater Los Angeles area, so preference will be given to candidates living in the region.  Relocation assistabce may be available for exceptional candidates that are not local.  Note that candidates must be able to start within a month of receiving an offer.

Benefits

• Competitive compensation including salary, bonus, and equity
• Health reimbursement plan
• 401K plan
• Flexible schedule

Deluxe is an equal opportunity employer. We consider qualified applicants for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, military or veteran status, criminal history, or any other basis protected by federal, state, or local law. California Fair Chance Act notice. This employer will consider for employment all qualified applicants, including those with criminal histories, in accordance with the California Fair Chance Act (Gov. Code § 12952) and any applicable local ordinance (including the Los Angeles City Fair Chance Initiative, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance). We will not inquire about, seek, or consider your criminal history at any point before making a conditional offer of employment. If a background check is conducted after a conditional offer and reveals a conviction, we will complete an individualized assessment before making any final decision, and you will have the opportunity to respond, dispute the accuracy of the report, and provide evidence of rehabilitation or mitigating circumstances. Reasonable accommodation. If you require a reasonable accommodation to complete this application or to participate in the hiring process, please contact [email protected].