Joining our Measurement Service Team, you will play a key role in delivering exceptional customer support and ensuring the optimal performance of our instruments. In line with Anton Paar’s standards and procedures, your responsibilities will include :
🔧 Technical Support & Field Service
- Provide technical support to customers via phone and email
- Perform troubleshooting, maintenance, and repair activities both on-site and in the workshop
- Diagnose faulty instruments and prepare repair quotations
- Plan and carry out preventive maintenance in accordance with company standards and procedures
- Perform factory calibrations, including ISO 17025 calibrations when required
📋 Service Administration & Quality Assurance
- Record and update service activities, reports, and corrective actions within the CRM system
- Ensure service tools and instruments are available, compliant, and maintained in good working condition
- Manage spare parts inventory, including both service stock and personal stock
🤝 Collaboration & Internal Support
- Work closely with internal teams, including Applications, Product Management, Sales, Marketing, and Administration
- Identify and communicate equipment replacement or upgrade opportunities to the Sales team
- Participate in technical training programs covering Anton Paar product lines
- Provide telephone support according to the internal service schedule
- Occasionally support and provide backup for other Field Service Engineers across France
- Associate’s degree, Higher National Diploma, or equivalent qualification in Engineering, Instrumentation, or a related technical field
- Minimum of 3 years’ experience in customer support, maintenance, or repair of technical equipment
- Proven experience working directly with customers
- Strong analytical and troubleshooting skills with the ability to diagnose and resolve technical issues efficiently
- Self-motivated, organized, and detail-oriented
- Excellent customer service mindset and interpersonal skills
- Fluent in English, both written and spoken, for technical documentation and internal communication
- Valid driver’s license
- Must be based within the North-East France territory
Tools Used on a Daily Basis
- SAP ERP & SAP CRM
- Lotus Notes
- Microsoft Outlook
- Join an innovative international company recognized worldwide for the excellence and quality of its products
- Become part of a dynamic and dedicated Measurement Service Team
- Benefit from continuous training and professional development on state-of-the-art analytical and measurement instruments
- Play an active role in enhancing customer satisfaction and building long-term customer relationships
- Company car
- Company-sponsored health insurance plan
