Customer Success Solutions Specialist

AnywhereNow is a fast-paced, mission-driven company transforming customer experience through AI-powered contact centre solutions. Our portfolio includes Dialogue Cloud, Tendfor, and Deepdesk, delivering cutting-edge capabilities across Microsoft Teams environments and enterprise CX platforms.

Deepdesk is an AI platform delivering real-time agent-assist solutions for customer support across chat, email, and voice channels. Using natural language processing (NLP), machine learning, and large language models (LLMs), Deepdesk extracts knowledge from multiple enterprise systems and delivers conversation insights, summaries, and next-best actions directly into agent workflows.

Deepdesk integrates seamlessly with CRM systems, contact-centre technologies, knowledge bases, and other business data sources — helping organisations improve customer experience and operational efficiency.

As a Customer Success Solutions Specialist, you will help configure, onboard, and optimise customer environments on the Deepdesk platform. You will support new customer onboarding, POCs, pilots, and ongoing customer customisations, working closely with Customer Success Managers, Support, Product, and Engineering to make sure customer environments are set up correctly, tested properly, and continuously improved.

You will be responsible for hands-on platform configuration (including AI prompt creation), admin setup, troubleshooting configuration-related issues, documenting repeatable processes, and helping customers get value from Deepdesk faster.

This role is ideal for someone with experience in B2B SaaS implementation, technical support, onboarding, customer success operations, or solutions consulting.

Key Responsibilities:

• Configure Deepdesk environments for new and existing customers

• Support onboarding, POCs, pilots, and go-live preparation

• Handle customer-specific configuration and customisation requests

• Troubleshoot setup and admin-related issues

• Join customer calls when needed to clarify requirements or explain configuration options

• Create implementation checklists, setup templates, and internal documentation

• Work with CSMs, Support, Product, and Engineering to improve customer outcomes

• Identify repeatable patterns and help make onboarding more scalable

What We're Looking For:

• 3–5 years of experience in SaaS implementation, technical support, onboarding, customer success operations, solutions consulting, or a similar role

• Experience configuring SaaS platforms through an admin interface

• Experience creating and optimising AI prompts to produce repeatable results

• Strong customer communication skills

• Ability to translate customer needs into practical platform setup

• Strong attention to detail and a structured working style

• Comfortable troubleshooting technical or configuration-related issues

• Ability to manage multiple customer requests or projects at once

• Fluent written and spoken English

Nice to Have

• Experience with contact centre, helpdesk, CRM, customer support, or agent-assist platforms

• Familiarity with tools such as Salesforce, Dynamics, ServiceNow, Genesys, Talkdesk, or Content Guru

• Basic understanding of APIs, integrations, SSO, webhooks, or structured data such as JSON/CSV

• Experience working with AI, automation, chatbot, or knowledge management tools

• Experience creating internal documentation or implementation playbooks

You'll be successful in this role if you are customer-focused, detail-oriented, technically curious, and enjoy making complex setup work feel simple, repeatable, and scalable.

Why Join Us?

• Be part of a company on a mission to redefine customer experience

• Work on applied AI that augments human decision-making

• Help customers get real value from AI-powered agent assist, faster

• Join a fast-growing European AI company solving real customer challenges

• Collaborate with passionate teams across the business

• Hybrid working environment with a collaborative and innovative culture

• Shape the future of enterprise dialogue management and AI-driven CX

Information Security Responsibilities

All employees are responsible for supporting and maintaining the organization’s information security standards. This includes:

• Adhering to all applicable information security policies, procedures, and guidelines at all times.

• Protecting company, customer, and partner data from unauthorized access, disclosure, alteration, or loss.

• Using company systems, devices, and networks in a secure and compliant manner.

• Promptly reporting any suspected or actual security incidents, breaches, or vulnerabilities to the appropriate team.

• Completing mandatory information security and data protection training as required.

• Ensuring that confidential information is handled and stored securely in line with company policies and legal requirements.

Failure to comply with information security responsibilities may result in disciplinary action.