Posting Description
We’re hiring for an International Benefits Consultant to support our growing International Benefits team!
To support our growth in the UK and Ireland, we’re seeking a dedicated International Benefits Consultant to increase employee engagement and provide first class customer service. To engage and educate our clients about their employee benefits via a wide range of communication methods. To secure new business from new and existing prospects / introducers, assisting in the delivery of NFP’s business plan and objectives for profitable growth.
We’re looking for someone with:
- Critical Thinking: ability to translate complex global needs into practical solutions
- Client-Focused leadership, demonstrates ownership
- Good Communication: clear, confident, and professional in both written and verbal communication
- Organisation & Prioritisation: manages multiple priorities effectively in a fast-paced environment
- Problem Solving & Innovation: proactively develops creative, client-centric solutions
- Bachelor’s degree (or equivalent experience) preferred
- Significant experience in international employee benefits
- Demonstrated experience managing senior client relationships
- An extensive knowledge of technical details, such as country specifics, policy details and products such as multinational pooling
Using these skills, you’ll be:
- Taking ownership of the client relationship – technical ownership and relationship ownership.
- Performing strategic reviews with large and key account clients
- Building on the relationship with the client via one-on-one calls and touch points throughout the year
- Understanding client aims and objectives, requirements as per IDD to ensure recommendations are suitable, particular to each country
- Consistently working to broaden technical knowledge (exams, personal study etc.)
- Understanding of the client’s global strategy and being able to find solutions to suit the clients need
- Making suitable recommendations based on the client’s particular needs
- Client servicing – respond promptly to client enquiries, in line with agreed levels of service (within 24 hours)
- Accurately peer review reports and email wording for account managers where applicable
- Working with finance to generate invoices for clients and following on the fee discussion with the client
- Understanding the client service agreement and prepare when needed
- Maintaining a good relationship with sales, to be involved with the sales process and onboarding of clients
- Building and maintaining a relationship with colleagues in the US, Canada, Ireland etc. as there will be an expectation to work as a team for the client
- Confidently overseeing the account managers to carry out the administration work for the clients
- Ensuring a professional standard is upheld when speaking with colleagues, clients, prospects, and any other 3rd parties
We’re committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments at any stage of the application or interview process, please let our Talent Team know – we’ll do our best to support you. Please email [email protected] for more on this.
Who is NFP?
With over 600 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon group and specialise in helping businesses in four core areas:
- Insurance (helping them manage key risks)
- Health and safety (supporting them to create a safer workplace for their employees)
- Employee benefits (helping them reward their people more effectively)
- HR, people and talent (supporting employers and their people to thrive through changes and challenges)
What you’ll love about working here
- working in a dynamic, fast-paced organisation in an exciting industry
- the opportunity to do globally impactful work from day one
- learning from industry and business line specialists with decades of experience
- a huge variety of projects to work on and challenges to solve
- our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being
- a rich suite of employee benefits and out-of-work perks
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