- Responsible for executing the operational requirements of the Customer Service Academy in the development and delivery of the content.
- Research, develop, and deliver behavioral program competitive training, in-person or via webinars, as required.
- Must have a minimum of 5 years of prior training experience.
- Manage all aspects of the training environment, including reporting requirements.
- Identify improvements to the training curriculum and provide recommendations to CLL and client leadership
- Proactively identify knowledge gaps and operational policies
- Represent the training organization in meetings and interactions with both Operations and client points of contact.
- Support team in managing stakeholder relationships at individual assets to constantly improve based on feedback
- Deliver Classroom and Virtual instructor-led sessions to Asset teams.
- Work closely with the instructional design team to help build, enhance and update course content based on feedback and expertise
- Review materials in regards to content and facilitation and evaluations received
- Conduct periodic audits/ assessments and report feedback
- Background in training and/or adult learning
- Strong management skills
- Experience in managing both individuals and teams
- Strong understanding of our business, core values, and goals
- Great interpersonal skills in dealing with a diverse population
- Open, honest, and empathetic manner when dealing with people
- High customer service orientation
All your information will be kept confidential according to EEO guidelines.
