Helpdesk Support

Role Title: IT Help Desk 

Position: 1

Location: New Castle, DE.

Required Skills:

1. Problem-solving skills.
2. Analytical skills.
3. Customer service experience.
4. Patience.
5. Excellent communication skills, written and verbal.

Responsibilities:

• Providing technical support to users, troubleshooting issues, and offering guidance on computer hardware, software, and other IT-related problems.
• They act as the first point of contact for users, addressing their queries and concerns via various channels like phone, email, chat, or in person.
• Help desk staff also document interactions, escalate complex issues, and follow up with users to ensure problems are resolved

All your information will be kept confidential according to EEO guidelines.