Process Associate, GBS Customer Service & SupportOperations

• Cost Center: GBS MNL SEA KATA 3 (L554)
• Cost Center Description: GBS MNL SEA KATA 3 (L554)
• Assignment Category: Non G&A

Responsibilities

• Ensure and monitor customers’ requirements are documented, verified and recorded in the Logistics Procedure and Account Matrix profile in to comply to customers and vendors requirements.
• Ensure vendors documents to customers are delivered in a timely, accurate and complete manner.
• Liaise and advise customers and vendors of any inaccurate and incomplete documents that may impact cargo delivery.
• Execute and adhere to customers’ service requirements based on Documentation Instructions of the LPs.
• Problem Resolution – ensure issues are tackled immediately and escalate to Supervisors when there is potential costs impact.
• Continuously intensify relationships in order to maintain and protect customers.
• Continuously identify service gaps, make recommendations, and implement solutions to enhance greater customer satisfaction.
• Ensure customers’ reports are timely and accurate.

Qualifications

• Must have completed a bachelor's degree (specify if there is a specific degree needed)
• Excellent written and oral English communication skills
• Proven effective listening skills
• Demonstrated ability to work in a global team and matrixed environment
• Strong Microsoft office tools experience
• Ability to thrive in a fast-paced environment and have a positive attitude
• Ability to manage and prioritize multiple tasks
• Background experience working in a supply chain and logistics environment and/or shared services/captive business set-up is preferred