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    AP

    Apna

    Education

    Product Operations Associate

    Bengaluru, IndiaOn-SiteFull-time0–2 yrs experiencePosted 2w ago
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    Job description

    The Role

    We’re hiring for Product Operations Associate to work closely with the Product team on Apna Advantage.
    This is a hands-on role for someone early in their career who enjoys solving messy problems, digging into data, working closely with users and operations teams, and turning insights into better products and processes.
    Title: Product Operations Associate
    Experience: 0–2 years
    Location: Domlur, Bengaluru — Work from Office, 5 days/week

    About Apna Advantage
    Apna Advantage helps users make better career decisions and access higher-education and upskilling opportunities.
    We’re building the journey across discovery, counselling, admissions and post-enrolment support using a combination of product, operations and AI.
    What You’ll Do

    • Improve the end-to-end user journey across discovery, counselling, application and admissions
    • Work closely with counsellors and users to identify product gaps and operational bottlenecks
    • Analyse funnels, call outcomes, CRM data and user behaviour to find drop-offs and opportunities
    • Translate operational problems into clear product requirements
    • Improve workflows across CRM, calling, WhatsApp, lead routing and internal tools
    • Run experiments and track impact on conversion, productivity and user experience
    • Test and improve AI-powered experiences such as voice counsellors and internal automation
    • Own dashboards, SOPs and processes needed to make product launches work at scale
    • Act as a bridge between Product and Operations and drive issues to closure

    What We’re Looking For

    • 0–2 years of experience in product operations, business operations, product, analytics, consulting, founder’s office or similar roles
    • Strong problem-solving and analytical ability
    • Comfortable working with spreadsheets and data
    • High ownership and bias for action
    • Strong attention to detail
    • Comfortable speaking with users and operational teams
    • Clear written and verbal communication
    • Curious about AI and already using AI tools in your day-to-day work
    • Comfortable working in a fast-moving, ambiguous environment

    Job details are sourced from the employer's original posting.

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    AP

    About the company

    Apna

    Apna provides personalized academic and career counseling, addressing inquiries on courses, eligibility, admissions, fees, and scholarships. They educate prospective students on program features, pedagogy, and career prospects.

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