Overview
The Admissions Clerk is responsible for efficient and courteous registration, transfer, and discharge of patients.
Responsibilities
- Serves as general receptionist for the hospital, greeting patients and visitors in person or by phone in a courteous manner.
- Provides general information concerning the hospital and/or patient's condition in accordance with hospital guidelines and secures signatures on documents if required.
- Operates communication system placing and answering telephone calls, paging or contacting staff, and keeping appropriate records and assists in locating patient's families.
- Determines patient's needs by admitting to hospital or referring to appropriate facility and escorts patient to proper area or arranges for transportation.
- Maintains a roster of inpatients by names, bed number, and religious preference, reporting daily on admissions and discharges; maintains elective admission schedule and contacts patients when rooms are available.
- Prepares all necessary records relating to admission, payment, and discharge of patient.
- Pulls patient charts, maintains appointment schedules, handles money, retains custody of hospital keys as required.
- May assist patients in and out of vehicles.
- Operates various office equipment.
- Performs cashier duties; e.g. receipts of payment and issuance of receipts.
- Performs other related duties as assigned.
Qualifications
Education
- High School Diploma or GED equivalent required.
Minimum Work Experience
- Experience dealing with the public preferred.
- Three (3) to six (6) months of on-the-job training required to achieve proficiency in assigned duties and responsibilities.
Required Skills, Knowledge, and Abilities
- Ability to operate routine office equipment, including postage meter, typewriter, display terminal and printer, adding machine, copy machine, fax machine, Medifax machine, and communication systems.
- Ability to type accurately at a minimum of 30 words per minute.
- Strong customer service and interpersonal communication skills.
- Ability to interact professionally with patients, visitors, and staff.
- Basic clerical and office administration skills.
- Ability to learn and perform assigned duties efficiently following training.
- Attention to detail and accuracy in completing clerical tasks.
