Overview
The Clinic Clerk is responsible for efficient and courteous registration, transfer and discharge of patients within established policies and procedures; thoroughly compiles and types medical information for patients' records and statistical reports and maintains current and accurate patient account receivables.
Responsibilities
- Greets patients courteously, determines their needs, and offers assistance.
- Registers patient by performing necessary procedures, such as, preparation of records, reports, notices, service charge slips, and payor information.
- Interviews patients, relatives, or others responsible to determine payment arrangements and refers unusual cases to immediate supervisor.
- May assist self-pay patients in making suitable arrangements for balances due beyond initial deposits or third-party payments.
- Answers inquiries to patient accounts and advises patient on insurance benefits.
- Receives all payments and deposits, issues receipts for all monies received and otherwise makes proper accounting for all funds received.
- Posts charges daily to proper patient accounts.
- Posts payments to accounts daily.
- Bills patients routinely within established policies and procedures.
- Determines billing methods for third-party payor.
- Maintains required registers for Medicare, Medicaid and others as required.
- Contacts insurance carriers/agencies to obtain precertification of ancillary, admission and surgical procedures.
- May transport patients in wheelchairs.
- Operates various office equipment to include copiers, fax machines and other equipment as assigned.
- Maintains income register and report of adjustments to accounts receivable.
- Operates communication systems, placing and answering telephone calls, paging or contacting staff and maintaining appropriate records.
- Keeps a record of all incoming toll-charge calls.
- May serve as general receptionist for clinic, supplying nontechnical information regarding the clinic or refers questions to proper person.
- May give general information concerning a patient's condition or status under guidelines furnished by nursing or other appropriate personnel.
- May make and maintain appointment schedules for Clinic Physicians.
- May secure required signatures on reports and records relative to release of information, according to policies of the clinic.
- May assist physicians and nursing personnel as required.
- Contacts patients, physicians, or others for information necessary to properly complete insurance or other type billings.
- Types memos, correspondence, billing forms, etc., as needed.
- Maintains sufficient files according to established procedures for an efficient operation of the Business Office/Clinic including patient charts.
- Compiles periodic and statistical reports and other data as directed.
- Maintains log of patient charts issued and missing charts.
- Maintains work area in a clean and safe manner.
- Performs other related duties as assigned.
Qualifications
Education
• High School Diploma or GED equivalent (preferably with commercial courses, e.g., filing, office methods, business English).
Experience
• Three (3) to six (6) months on-the-job training is required to attain proficiency of performance of assigned duties and responsibilities.
Required Skills, Knowledge & Abilities
• Must possess basic computer skills in Word and Excel.
• Knowledgeable of medical terminology, CPT coding and ICD9 coding.
• Must type 60 words per minute accurately.
• Must operate various office machines.
• Must possess general knowledge of clerical and business procedures.
• Must be well organized.
• Must function well under stressful conditions.
