Objective:
This position is responsible for supporting multiple store operations within the mall by ensuring sales targets, customer service, brand standards, and operational procedures are consistently met. The role focuses on driving performance, team coordination, and store compliance to optimize business results.
Key Responsibility:
- Supervise retail operations across stores in the assigned mall to ensure smooth execution of daily activities.
- Monitor sales performance and guide store teams to achieve daily, weekly, and monthly sales targets.
- Ensure high standards of customer service are consistently delivered across all outlets.
- Enforce company policies, procedures, and operational standards across all stores.
- Coordinate staff scheduling, attendance, and resolve grievances in collaboration with store managers.
- Support recruitment, onboarding, and training of new retail staff to maintain service excellence.
- Conduct routine store audits to check compliance, cleanliness, inventory accuracy, and VM standards.
- Ensure availability of stock levels in coordination with the store and inventory teams to avoid stock-outs.
- Promote the company’s loyalty program (Club Apparel) to drive customer retention and repeat sales.
- Assist with planning and execution of in-store events, promotions, and marketing campaigns.
- Collaborate with Area Managers and Brand Heads to share product and team performance feedback.
- Identify performance gaps and support staff development through on-the-job coaching and feedback.
- Ensure security, safety, and loss prevention standards are upheld at all store locations under supervision.
- Stay updated with current fashion trends, brand collections, and customer preferences to support suggestive selling.
Desired Experience:
- 2-5 years of progressive experience in retail or mall operations.
- Proven ability to drive sales, meet store KPIs, and manage day-to-day operations.
- Experience in leading store teams and enhancing customer engagement.
- Strong coordination and communication skills across functional teams.
About Us
“Apparel Group is a global fashion and lifestyle retail conglomerate residing at the crossroads of the modern economy – Dubai, United Arab Emirates. Today, the Apparel Group caters to thousands of eager shoppers through its more than 1750+ stores and 75+ brands across all platforms employing 17,000 multicultural staff covering four continents.
Apparel group has carved its strong presence not only in the UAE, Kuwait, Bahrain, Oman, and Saudi Arabia but opened thriving gateways to market in India, South Africa, Singapore, Indonesia, Thailand and Malaysia. Additionally, clear strategies are in place to enter emerging markets such as Hungary, Pakistan, Egypt and Philippines. Also, Apparel Group provides customers the experience of shopping from the comfort of their own home with ease and convenience via our E-Commerce site 6thStreet.com
Apparel Group Operates Brands from around the world, originating from USA, Canada, Europe, Australia, Asia and include leading names in Fashion, Footwear & Lifestyle such as Tommy Hilfiger, Charles & Keith, Skechers, Aldo, Nine West, Aeropostale, Jamie’s Italian to name a few and other key brands include Tim Hortons, Cold Stone Creamery, Inglot, Rituals etc..
The Apparel Group owes its amazing growth to the vision and guidance of its dynamic Chairman, Nilesh Ved, who has taken the company from strength to strength since its inception in the last two decades.”
