How you will make an impact (Key responsibilities):
1. Vehicle & Safety
- Operate the delivery truck safely and in compliance with traffic regulations and company policies.
- Conduct daily vehicle inspections, checking fuel, oil, water, tires, lights, and brakes to ensure roadworthiness.
- Maintain cleanliness and proper condition of the truck at all times.
- Immediately report any mechanical issues, breakdowns, or safety concerns to the supervisor.
- Ensure adherence to safety protocols during loading, unloading, and driving.
2. Delivery Operations
- Execute daily delivery schedules, ensuring timely and accurate delivery of products to customers.
- Load and unload 5-gallon water bottles and cartons efficiently, ensuring proper handling to avoid damage.
- Collect empty bottles from customers and replace them with new ones as per order requirements.
- Maintain accurate delivery records and submit customer visit reports when required.
- Navigate routes effectively to optimize delivery time and fuel efficiency.
3. Sales & Cash Management
- Promote company products to existing and potential customers to achieve assigned sales targets.
- Handle all cash transactions, invoices, and receipts with accuracy and accountability.
- Maintain proper documentation for all sales and collections, ensuring compliance with company policies.
- Build and maintain strong relationships with customers to encourage repeat business and brand loyalty.
- Lead and supervise the Assistant/Helper during deliveries to ensure smooth operations.
4. Market Awareness & Reporting
- Monitor competitor activities, pricing strategies, and customer feedback during route visits.
- Report market trends, customer complaints, and operational challenges promptly to the supervisor.
- Provide insights to improve service quality and identify opportunities for business growth.
Qualifications & Skills
- Valid manual driving license with experience operating a 3-ton truck.
- Prior experience in water, food, or FMCG distribution.
- Physically fit to handle 5-gallon bottles and cartons; minimum height of 165 cm.
- Strong knowledge of safe driving practices and ability to inspect and maintain delivery vehicles.
- Familiarity with route planning for efficient and timely deliveries.
- Proven ability to handle cash transactions accurately and maintain proper documentation.
- Excellent customer service skills with the ability to build and maintain strong relationships.
- Sales-oriented mindset with experience in promoting products and achieving targets.
- Good market awareness and ability to report competitor activities and customer feedback.
- Strong communication skills, reliability, and ability to lead and guide assistants during deliveries.
Responsibilities
- Manage daily sales and deliveries, ensuring timely and accurate order fulfillment.
- Maintain a safe driving record, adhering to traffic rules and company safety guidelines.
- Provide exceptional customer service, addressing inquiries and building client relationships.
- Identify business opportunities and collaborate with the sales team for strategy development.
- Ensure proper inventory management and vehicle organization for efficient operations.
- Complete sales reports, offering valuable insights on customer interactions and market trends.
- Stay updated on product knowledge and communicate promotions to customers.
- Assist in resolving customer complaints promptly, maintaining high satisfaction levels.
- Uphold a professional appearance, representing the company's brand and values.
- Adapt to schedule changes and work additional hours as needed, demonstrating flexibility.
Qualifications
- High school diploma or equivalent, with a college degree preferred.
- Valid driver's license with a clean record and ability to pass background checks.
- Excellent communication skills, customer-centric approach, and a friendly attitude.
- Organized and detail-oriented with multi-tasking and prioritization abilities.
- Physically capable of handling product deliveries, involving heavy lifting.
- Basic mathematical skills for accurate order processing and inventory management.
- Proficiency in basic office software and a willingness to learn company systems.
- Independent decision-making skills for working with minimal supervision.
- Adaptable and flexible, accommodating schedule changes and extra hours.
- A positive mindset and a passion for delivering exceptional customer service.
