Position Objective:
Responsible for overseeing and managing the daily operations of the store, ensuring a seamless and positive shopping experience for customers, maintaining store standards, achieving financial targets and relaying feedback about customers and products to relevant role holders. This role requires a strong blend of leadership, organizational skills, and a deep understanding of the fashion retail market.
Key Responsibility:
Financial:
- To drive the store team to achieve the store target and store KPIs.
- To ensure store shrinkage to be less than 0.2% of the cost of sale.
Process:
- To conduct regular financial and stock audits.
- To regularly update track and communicate the store dashboard.
- To maintain the VM standards in the store.
- To maintain the employee records.(Leave Management, Passport, Performance and conduct History, roster management)
- Oversee day-to-day store operations, including opening and closing procedures.
- Set and achieve sales targets, monitor KPIs, and analyze sales performance to identify areas for improvement.
- Conduct regular team meetings to communicate goals, performance expectations, and provide constructive feedback.
- Implement and enforce company policies and procedures to ensure compliance.
- Communicate regularly with higher management, providing updates on store performance, challenges, and opportunities.
- Develop and implement action plans based on performance metrics to drive results.
- Maintaining the back store operation and replenishment of the merchandise.
- Implement and enforce security measures to prevent theft and ensure the safety of both customers and employees.
- Recruit, train, and develop a high-performing sales team.
- Monitor and manage store expenses, budgets, and financial goals.
Customer:
- To drive the store team to achieve club apparel, NPS and DSES goals.
- To maintain a relationship with the mall management.
- To effectively communicate with the office back-end team regarding store-related activities.
- Address customer inquiries and concerns promptly, striving to exceed customer expectations.
- To manage people in regards with performance and conduct of store employees.
Learning:
- To constantly upgrade the skills of self and team and create a pipeline of future store managers
- Identifying the learning gaps of the team and creating a process to address the same.
- Conduct training sessions for new hires and ongoing product knowledge sessions for the team.
Desired Experience:
The ideal Store Manager in a retail company should have 5+ years of progressive experience in customer centric role with strong management experience, leadership skills and problem-solving skills. Proven success in enhancing customer engagement, and achieving & exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is often preferred.
About Us
“Apparel Group is a global fashion and lifestyle retail conglomerate residing at the crossroads of the modern economy – Dubai, United Arab Emirates. Today, the Apparel Group caters to thousands of eager shoppers through its more than 1750+ stores and 75+ brands across all platforms employing 17,000 multicultural staff covering four continents.
Apparel group has carved its strong presence not only in the UAE, Kuwait, Bahrain, Oman, and Saudi Arabia but opened thriving gateways to market in India, South Africa, Singapore, Indonesia, Thailand and Malaysia. Additionally, clear strategies are in place to enter emerging markets such as Hungary, Pakistan, Egypt and Philippines. Also, Apparel Group provides customers the experience of shopping from the comfort of their own home with ease and convenience via our E-Commerce site 6thStreet.com
Apparel Group Operates Brands from around the world, originating from USA, Canada, Europe, Australia, Asia and include leading names in Fashion, Footwear & Lifestyle such as Tommy Hilfiger, Charles & Keith, Skechers, Aldo, Nine West, Aeropostale, Jamie’s Italian to name a few and other key brands include Tim Hortons, Cold Stone Creamery, Inglot, Rituals etc..
The Apparel Group owes its amazing growth to the vision and guidance of its dynamic Chairman, Nilesh Ved, who has taken the company from strength to strength since its inception in the last two decades.”
