Americas Logistics- Delivery Exception Manager

Every Apple product is a promise to a customer. When that promise breaks somewhere between our dock and their door, we find out why, and we make sure it doesn't happen again. The AMR Delivery Exception Management (DEM) team finds the defects behind delivery exceptions, losses, and damage, recovers value through carrier claims, and prevents repeat issues before they reach the customer. We are looking for an experienced people leader to move the team from resolving exceptions one case at a time to preventing them across the Americas network.

You will lead a team of analysts, partner with senior leaders across Logistics, Finance, Product Security, AppleCare, and our carrier partners, and lead the business side of a next-generation platform that automates investigations and standardizes how exceptions are handled. If you build strong teams, follow the data to the root cause, and can change minds in difficult conversations, we'd love to hear from you!