Overview
GenomeMe Canada Inc. is a growing biotechnology company specializing in high-quality GeneAb IHC antibodies and related diagnostic solutions.
We are seeking a Customer Support & Production Assistant to support both our customer-facing operations and laboratory production activities. This is an entry-level opportunity well suited to a recent graduate with a science or life sciences background who is interested in gaining broad, hands-on experience in the biotechnology industry.
The role combines customer and order coordination with laboratory production work. The successful candidate will be organized, detail-oriented, comfortable communicating with customers and internal teams, and willing to learn both the customer operations and laboratory production sides of a biotech business.
New graduates are encouraged to apply.
Key Responsibilities
Customer & Operations Support
- Support customer, distributor, and partner communications regarding GenomeMe products, orders, and services
- Process customer orders accurately and coordinate with production and operations teams to support timely fulfillment and shipment
- Respond to customer inquiries, requests, and concerns in a timely and professional manner
- Maintain accurate records of customer communications, sales orders, and related documentation
- Coordinate with internal teams to resolve order, delivery, or customer service issues
- Support the Business Development Manager with sales, marketing, and customer-related activities as needed
- Assist with administrative and operational tasks supporting customer service, sales, and order fulfillment.
Laboratory & Production Support
- Perform routine laboratory production activities related to the manufacture of GenomeMe's GeneAb IHC antibodies
- Follow established standard operating procedures (SOPs) and work instructions
- Maintain accurate and complete documentation of production activities
- Follow laboratory safety requirements and WHMIS practices
- Identify and report production deviations, quality concerns, or non-conformances
- Work collaboratively with the production team to meet production schedules and maintain product quality standards
- Maintain a clean, organized, and safe laboratory work environment
Qualifications
- Education: Bachelor's degree in Biology, Biochemistry, Biotechnology, Biomedical Sciences, Life Sciences, or a related scientific discipline
- This is an entry-level position; prior full-time industry experience is not required
- Previous co-op, internship, academic laboratory, customer service, sales support, or administrative experience is considered an asset
- Strong organizational and time-management skills with excellent attention to detail
- Strong written and verbal communication skills
- Ability to learn new processes quickly and manage multiple priorities
- Ability to work independently and collaboratively cross teams
- Proficiency with Microsoft Office, including Excel, Word, and Outlook
- Experience with CRM, ERP, or other business systems is considered an asset
- Receptive to feedback and committed to continuous learning and professional development
Compensation
- Base salary of $48,000–$55,000 per year, depending on qualifications and relevant experience
- Performance-based bonus
- Extended health and dental benefits
Work Location
- 100% onsite in Richmond, BC
- The successful candidate must be available to work onsite from the first day of employment
- No relocation allowance will be provided
Employment Type: 1-year contract, with the possibility of extension to a permanent position based on performance and business needs.
Why Join GenomeMe
- Gain hands-on experience across both customer operations and laboratory production
- Build practical skills in customer support, order coordination, and biotech manufacturing
- Develop broad exposure to the commercial and technical operations of a growing biotechnology company
We thank all applicants for their time and interest. Only shortlisted candidates will be contacted.
