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    AP

    Apptopia

    Mobile Data

    Customer Success Manager

    Boston, United StatesOn-SiteFull-time1–3 yrs experiencePosted 1mo ago
    All Apptopia jobs

    Job description

    You will be an expert in providing informative, helpful and simple solutions to your client base. As a CSM, your goal will be to thoroughly understand your clients’ needs and how Apptopia can help meet their goals. As Apptopia launches new products, you will be the expert to recommend these products to the appropriate customers. Furthermore, you will be responsible for reducing churn and implementing strategies to lessen risks. The key metrics for success will be determined by the retention and growth of your client base.

    This position will allow you to have a direct impact on the future of Apptopia. You will help shape our product by recommending improvements based on your clients’ feedback and demands coming from the market place.

    Core Skills

    • 1-3 years of customer success or account management experience
    • Strong email and phone communication skills are a must
    • Ability to work with various stakeholders, in multiple time zones
    • Familiar with CRM tools
    • Experiencing working with and presenting to C-Suite and Upper Management
    • Ability to prioritize your time

    Advanced Skills

    • Any previous sales experience
    • Basic understanding of API functionality
    • Familiar with user acquisition strategies
    • Understanding of mobile apps and app stores
    • Experience interacting with international customers

    Personality Type

    • Highly Motivated
    • Self-Starter
    • Intellectually Curious
    • Personable
    • Tactful

    To Apply: Submit your resume along with a cover letter explaining why you are a perfect fit for Apptopia

    Job details are sourced from the employer's original posting.

    Open job posting
    AP

    About the company

    Apptopia

    Apptopia is a mobile data company. We sell a SaaS product to help drive better, data-driven decision making for any & all mobile stakeholder (i.e. brands, publishers, ad networks, investors, etc.). We are crafty, creative, and effective. We move faster and are way more efficient than your average organization. As a 50-person company, we consistently go to battle with competitors who are 10x our size and have 30x the funding as us. We win because we are innovative, we build great product fast, and we work directly with our clients to address their needs head on. We are looking for candidates who are hungry, passionate, and flourish in autonomous / fast paced environments.

    View all Apptopia jobs
    Industry
    Mobile Data
    Open roles
    5

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