• Client is seeking a phone specialist who will address and resolve agent and partner concerns.
• If necessary, report your findings to the appropriate business areas to drive process and product enhancements.
•Respond to barriers to perfect service in a consistent fashion, adhering to all regulatory requirements and internal processing timelines and guidelines
•Collect, analyze and interpret trend information to address and resolve pre-enrollment inquiries and other Agent needs
Contractor will take 35-45 calls per day - Really skilled agents take up to 85 calls per day.
Comprehensive knowledge of customer service standards
Multi-tasking skills (i.e. typing while on the phone with an agent)
Previous call center or customer service experience
Job ID: 4517
$14/hr
Work schedule between 8am to 9pm
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Our client is a large American multinational company primarily providing avionics and information technology systems and services to governmental agencies and aircraft manufacturers.