E-Commerce Customer Service Representative

City of Industry, United StatesOn-SiteFull-time1–2 yrs experiencePosted 1mo ago

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Job description

Respond to customer inquires and concerns in a prompt, courteous, and professional manner
Handle a constant flow of emails/Calls for customer service.
Takes direction very well, works independently to finish tasks timely.
Ability to keep notes and maintain information on orders based on customer issues with items on spreadsheet (CRM).
Provide detailed information about our products and services
Resolve product issues and questions with a friendly and efficient attitude
Develop and maintain a working knowledge of our new & current products and services
Responsible for building and maintaining our social media presence via existing accounts with various platforms (i.e. YouTube, Instagram, etc.)
Complete special projects & tasks as needed by the company
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Follow communication procedures, guidelines and policies
General miscellaneous clerical work and office upkeep

At least 1-2 year's experience with E-Commerce / Online customer service.
Having a track record of over-achieving accomplishments
Excellent communication and writing skills.
Ability to multi-task efficiently and be able to follow up on your work
Professional phone and email etiquette
Ability to build rapport with clients & customers
Ability to always maintain a positive mindset and professional attitude
Bilingual in English & Spanish preferred but not required
High school diploma or equivalent.

Experience:

Customer Service: at least 1 year (required)
Email Communication
Problem solving
Team Environment

Benefits:

Health insurance

Work Location:

One location

Schedule:

Monday to Friday

Job Type:

Full-time

Job details are sourced from the employer's original posting.

Open job posting

About the company

Apres Nail

We at Apres Nail is looking for a self-starter with a strong work ethic and craves teamwork. The Customer Service Representative must thrive in a fast paced, active environment and must be comfortable interacting with a large volume of inbound phone/emails. The ideal candidate will be outgoing, demonstrate excellent written and verbal communication skills, critical thinking skills, be able to transmit information clearly and accurately, and actively seek feedback. Most importantly must be able to be a TEAM PLAYER! :)

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Industry: Cosmetics
Open roles: 9