Partner Operations Analyst (m/w/d)

Overview

About the role 

As a Partner Operations Analyst, you act as the vital link between our partners and our internal Sales and Operations teams. You are responsible for operational excellence within our partner processes, ensuring smooth order processing. You will work in a dynamic environment where you coordinate and monitor partner operations, support order processing, provide deal desk support, and drive continuous process improvements. Your role is essential to maintaining strong partner relationships and streamlining our operational workflows.

Key Responsibilities 

• Coordinate and monitor the entire partner order process (Order-to-Cash)

• Review and process incoming partner and customer orders, contracts

• Support the processing of contract terminations and adjustments

• Provide active support for Deal Desk inquiries, particularly concerning complex quotation structures

• Create analyses and statistics regarding partner business (e.g., partner activity, order volumes)

• Conduct regular reviews and quality assurance for data within our systems

• Continuously improve internal order and processing workflows

About you 

We are looking for a detail-oriented and proactive professional with commercial vocational training, a business-related degree, or equivalent qualification. You bring initial professional experience in Sales Operations, Partner Management, or Order Management, and have a strong understanding of operational processes. You are structured, service-oriented, and thrive in supporting internal and external stakeholders with a positive attitude.  Your technical proficiency with CRM systems and accounting software, combined with advanced MS Office skills - particularly Excel with advanced formulas and Pivot tables - makes you an ideal candidate for this role. You have excellent command of both German and English, written and spoken, and you are committed to continuous improvement and process optimization.

To be ahead of the pack, you might have

• Experience with Salesforce or other advanced CRM platforms

• Familiarity with additional accounting software systems beyond DATEV

• Experience with data visualization and reporting tools

• Knowledge of supply chain or order management processes

What's in it for you? 

• Hybrid working model: 3 days per week in the office and remote flexibility on remaining days

• Flexible working hours to support a healthy work–life balance

• Meaningful work in digitalization and process automation, contributing to real business impact across industries

• Structured onboarding and continuous development, including regular feedback and growth opportunities

• Long-term career perspectives in a stable, future-oriented technology company

• Jobrad (bicycle leasing on a long-term basis)

• Educational holiday (based on the statutory legislation)

• Computer glasses (medical certificate)

• 10 company paid days per year for child-care during sickness

• Pension plan (based on the statutory legislation)

About Aptean

At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean’ s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean’ s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over 10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations.

“At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” –TVN Reddy

Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.