Analyst - Managed Processes

About Aptia

Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence.​

With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind.​

Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best.

And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues.

Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term.

Job requirements

Job Summary

We are seeking a detail-oriented and proactive Analyst responsible for benefits operations, enrolments processing, participant/client support, data accuracy, and compliance management.

Key Responsibilities

• Administer employee benefit plans including Medical, Dental, Vision, Life, Disability, FSA, HSA, EOI and Client specific Managed process reporting.

• Process and validate benefit enrolments, life event changes, terminations, and dependent updates.

• Manage participant inquiries and resolve benefits-related issues within established service levels.

• Review and maintain employee eligibility records and benefit data in administration systems.

• Ensure accurate processing of benefit transactions and data updates.

• Conduct audits and quality checks to maintain data integrity and compliance.

• Coordinate with clients, carriers, vendors, and internal teams to resolve discrepancies and operational issues.

• Support annual enrolment activities and special benefits projects.

Required Skills and Experience

Must-Have

• Good understanding of US H&B Domain.

• Experience working with benefits administration platforms and HR systems.

• Strong knowledge of Open enrollment processing, benefits operations, and participant support.

• Excellent verbal and written communication skills.

• Strong analytical and problem-solving abilities.

• Proficiency in Microsoft Excel, Outlook, and other MS Office applications.

• Ability to work independently as well as collaboratively within a team environment.

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Experience

• Minimum 3+ years of experience in US Healthcare Benefits Administration.

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Education

• Any graduate degree or equivalent qualification from a reputable institute.

How to apply

If you are interested in this role, then we’d love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information.

Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation.

If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.