Customer Service Officer at L'artigiano

Are you proactive and detail-oriented? We are looking for a Customer Service Officer to be the frontline representative for our customers!

Role Purpose: 

To act as the central point of contact for assigned customers. Manage the full customer journey, from handling inquiries and processing orders to coordinating deliveries, invoicing, and maintaining strong customer relationships. The role ensures proactive communication, accurate order management, timely updates on products and promotions, smooth operations, and resolution of complaints to deliver a positive customer experience while complying with company policies.

What you'll do: 

• Receive, validate, and process customer purchase orders accurately and on time.
• Provide proactive communication on product availability or alternatives available, price change, promotions, and delivery schedules.
• Ensure customers understand offerings, policies, and procedures.
• Maintain customer records: Update databases with accurate contact details, complaints, and feedback.
• Ensure that any invoice is duly supplied against an official PO and follow up on invoices to ensure accuracy.
• Build customers' trust, resolve issues, and promote loyalty.
• Liaise with logistics and supply chain teams to ensure on-time and accurate delivery of products.
• Coordinate with sales, finance and operations to streamline processes.
• Stay updated on products, learn new offerings to provide accurate to provide accurate information.

What we're looking for: 

• Diploma or Degree in Business Administration, or a related field.
• 3 to 5 years' experience in customer portfolio management, sales administration, or customer service.

Knowledge and Technical competencies: 

• Attention to detail.
• Organizational skills.
• Familiarity with CRM systems, email platforms, spreadsheets, and office software.

Behavioral Competencies: 

• Team works skills
• Intellectual Honesty

Interested candidates should send their application not later than the 09th of October 2026.

The Management reserves the right to call only the best candidates to participate in the recruitment exercise and not to make any appointment following this advertisement.