Program Associate - Fulfilment

About Aramya Our vision is to build some of the world's most loved fashion and lifestyle brands and enable people to express themselves.

We're well funded, with $20M raised from marquee investors like Accel, Z47 and industry veterans.
Our first brand, Aramya, launched in 2024, achieved 40 Cr in revenue in its very first year, powered by a proprietary supply chain, in-house manufacturing, and data-led designing.

Today, we're operating at a 200 Cr ARR and scaling fast across D2C and retail stores.

Website: www.aramya.in Our Team: https://shorturl.at/l6uYJ

About the Role
We are looking for a Program Associate (Subject Matter Expert) who will own end-to-end courier performance and recoveries across Aramya's fulfilment network. This role will focus on driving courier partners to meet SLA/TAT and serviceability targets, and recovering every rupee of value lost when they don't — lost shipments, damages, and claims. You will work cross-functionally to fix service failures at the root, standardize the claims/recovery process, and build scalable, data-backed systems that support Aramya's growth.

Key Responsibilities

• Courier Performance Management

  • Track and manage courier/zone-level SLA, TAT, RTO, and serviceability performance.

  • Root-cause service failures and drive fixes with courier partners and internal teams.

  • Own the escalation ladder (L1–L3) for courier-caused delays, damages, and breaches.

• Recoveries

  • Own end-to-end recovery of value lost to lost, damaged, or fake-delivered shipments.

  • Drive the claims lifecycle with couriers — filing, follow-up, and CN/insurance recovery.

• Process & SOPs

  • Build and refine SOPs for courier escalations, claims, and recovery tracking.

  • Automate claim detection and status tracking with tech/analytics support.

• Cross-Functional Collaboration

  • Partner with fulfilment, warehousing, billing/CN, and analytics teams on data and targets.

  • Work closely with the Customer Success team to resolve courier-related customer queries on time.

  • Represent Aramya in courier performance reviews with data-backed accountability.

Key Skills & Qualifications

• 3+ years of experience in operations, supply chain, or program management (D2C / retail / fashion / e-commerce preferred)

• Bachelor’s/Master’s degree in Engineering, Business, or a related field from, with strong academic credentials

• Excellent skills in Excel/Google Sheets; working knowledge of SQL

• High ownership mindset, ability to work with ambiguity, and strong cross-team collaboration