Sales Operations -Order Management Specialist

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.

Our mission is simple: End Cyber Risk. We’re looking for a Sales Operations Administrator - Order Management Specialist to be a part of making this happen.

Location: Bengaluru, India

Hours: 6:00 AM – 3:00 pm IST (local time)

Position Overview and Objective

The Sales Operations - Order Management Specialist plays a key role in executing day-to-day order and contract operations across the quote-to-cash lifecycle. This position is responsible for ensuring accuracy in order processing, maintaining alignment with contract terms, and supporting some renewal quote generation.  This role works cross-functionally with Sales, Customer Success, Legal, and Finance to ensure timely and accurate processing of orders and renewals.

Responsibilities - Order Processing & Order Management 

• Process customer orders and enter accurate data into CRM and billing systems
• Review contracts and validate alignment with pricing, terms, and order details
• Ensure approvals are in place and orders meet internal policy requirements
• Collaborate with Legal and Finance to resolve discrepancies

• Respond to Sales inquiries related to orders, and invoices; and support order corrections as needed.

Responsibilities - Sales Support 

• Provide first-level administrative sales support

• Support the end-to-end opportunity lifecycle, including renewal quoting as needed

• Serve as a data steward for accurate partner, prospect, and customer data within Salesforce.

Who You Are 

• Detail-oriented with strong focus on accuracy
• Organized and able to manage high-volume work
• Strong communication and cross-functional collaboration skills
• Process-driven with a focus on data quality

Minimum Qualifications 

• 2+ years of experience in order management, sales operations, or similar role
• Experience with contracts, subscriptions, or SaaS billing
• CRM experience (Salesforce preferred)

Preferred Qualifications

- Undergraduate degree from an accredited university

Security Requirements 

- Conduct duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls.

- Background checks are required for this position.

About Arctic Wolf

Arctic Wolf recognises that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. We appreciate that by protecting sensitive data and seeking to end cyber risk, we work in an industry fundamental to the greater good.

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All India wolves receive compelling compensation and benefits packages, including:

• Equity for all employees

• Flexible annual leave, paid holidays and volunteer days

• Comprehensive private benefits plan including medical insurance for you and your family, life insurance (3x compensation), and personal accident insurance.

• Fertility support and paid parental leave

• Employee Assistance Program

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodation by emailing [email protected].  View our Hiring Page to learn more about our application process.

On-Camera Policy

To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews.
Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers.
We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations.

Security Requirements

Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity, and availability of AWN business information (in accordance with our employee handbook and corporate policies).
Background checks are required for this position.
This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these laws and regulations