Call Center Rep

Title: Customer Service 1  
Duration: 4 months  
Location: Chicago, IL 60607  
Shift Hours: M-F, 8am - 5pm(training) and M–F, 8am – 6pm (after training) 

Hiring Requirements 

• Bachelor’s degree.
• If no degree, high school graduate or GED and 3 years’ experience in a customer service solutions oriented environment.
• Experience operating in a Windows and Microsoft Office environment required.
• Part time Customer Service: students currently pursuing a college degree will be considered

Description  :

• Support and be committed to the mission, vision and values of the company by delivering seamless, energetic and innovative service solutions to increase stakeholder satisfaction and retain customers.
• Utilize probing and creative problem solving methods to resolve foundational customer inquiries on first contact.
• Document corrective measures and provide instructions as needed to internal business areas to ensure prompt resolution and response to customer inquiries.
• Identify and obtain information and records from customers, members, providers and/or employer groups to correct/update information, claims and membership records when necessary.

Hiring Preferences

• Preferred customer service experience in the following industries:
• Healthcare
• Hotel/Hospitality
• Banking
• Telecommunications
• Knowledge of databases (i.e. SharePoint, Business Objects, and Access) is preferred.
• Bilingual in Spanish
• Ability to navigate a computerized CRM and other relevant applications while interacting with customers on the phone.
• Superior verbal and written communication skills.
• Excellent discretion and judgment skills.
• Excellent probing and problem solving skills.
• Excellent time-management skills.
• Ability to work in a high-pressure environment and deal effectively with customers by providing caring responses and diffusing escalated situations.
• Commitment to superior quality customer service.

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All your information will be kept confidential according to EEO guidelines.