- Leads daily store operations to ensure efficient workflow and adequate staffing and delegation of duties.
- Leads and facilitates the training of new baristas to ensure compliance with franchise standards.
- Serves as a subject matter expert in beverage preparation, customer service, point of sale and operational procedures.
- Monitors the progress of barista training.
- Escalates employee performance or concerns to supervisors as appropriate.
- Maintains product inventory levels, conducts weekly counts, and coordinates storeroom orders to maintain appropriate stock.
- Receives, verifies, and stores incoming deliveries; rotates stock and ensures proper labeling and freshness.
- Monitors food and beverage quality throughout the day, maintaining compliance with safety, temperature, and sanitation standards.
- Identifies inventory discrepancies, waste, or shortages and recommends solutions to improve accuracy and reduce loss.
- Opens and closes registers, retrieves and verifies banks, and ensures accurate daily deposits and reports.
- Rings up orders accurately, accepts payments, and maintains accountability for financial transactions.
- Greets and serves customers in a friendly, efficient, and professional manner, modeling Starbucks’ customer service standards.
- Assists team members in resolving customer concerns or special requests promptly and courteously.
- Promotes the franchise experience by maintaining cleanliness, comfort, and organization across service areas.
- Provides input on operational improvements and assists management in implementing new policies or initiatives.
Knowledge, Skills and Abilities (KSAs):
- Knowledge of Food Pro and forecasting, service needs, and modify delivery information.
- Knowledge of and actively supports labor cost and food cost budgets.
- Knowledge of basic computer skills.
- Knowledge of commercial and/or institutional food service equipment.
- Ability to communicate effectively.
- Ability to multi-task is essential.
Physical Requirements:
- Must be able to occasionally transport/move up to 50 lbs.
