- Assists with troubleshooting IP network and Ethernet connectivity, including TCP/IP, multicasting, VPNs, and packet routing.
- Helps maintain linear and non-linear content storage, transcoding, and OTT delivery systems.
- Assists with maintaining the availability and reliability of commonly used IP, SD/HD/UHD SDI digital video, and digital audio systems.
- Monitors Quality Control (QC), Quality Assurance (QA), post-production video and audio editing systems, and motion graphics systems, following established procedures.
- Assists with monitoring and control system support and troubleshooting to help maintain stable and reliable on-air services.
- Assists with routine maintenance of virtualization and scale-out NAS file systems, including configurations and permissions.
- Works with University teams to support Active Directory maintenance.
- Provides routine support for production applications such as Adobe Creative Cloud Suite and DaVinci Resolve.
- Assists with creating and maintaining SOPs, technical reference documents, and drawings for operations and support users.
- Works with technical management and internal departments to support hardware/software configuration and technical support.
- Assists with the configuration of Windows, Mac, and Linux workstations and server operating systems and provides routine hardware component troubleshooting.
- Assists with maintaining multi-channel automation systems and radio and television playback servers, supporting file-based workflows, and troubleshooting routine issues.
- Assists with maintaining production systems, including virtual set calibration and troubleshooting, and learns to support camera motion capture devices and 3D rendering software.
- Provides routine IT support for broadcast scheduling software, broadcast automation software, and other applications used by AZPM team members.
- Assists with the installation, configuration, and routine maintenance of system hardware and software, including servers and operating systems, and assists with maintaining user accounts.
- Assists with the installation, configuration, and maintenance of workstation hardware, software, and peripherals, including routine troubleshooting and upgrades.
- Assists with implementing and monitoring established computer security and quality assurance procedures and maintains associated documentation.
- Participates in research on current and emerging computing technologies.
Knowledge, Skills, and Abilities (KSAs):
- Ability to work effectively as part of a team and follow established procedures and guidance.
- Ability to learn and adapt to new or unfamiliar technologies and products using available documentation and resources.
- Effective written and verbal communication skills.
- Ability to troubleshoot and analyze routine technical issues.
- Organizational skills and ability to prioritize assigned tasks and meet established deadlines.
- Ability to use SD/HD SDI waveform monitors to evaluate and interpret video and audio quality.
- Ability to use SD/HD SDI routing switchers and patch panels to connect SD/HD SDI sources to destinations.
- Ability to install and configure video and audio equipment following established procedures.
- Ability to fabricate custom video/audio and Ethernet copper cable assemblies.
- Ability to perform routine system checks and document anomalies.
- Working knowledge of video and audio encoding and compression standards.
- Working knowledge of MPEG-4 encoders, MPEG Transport Stream analyzers, and satellite transmission equipment.
- Working knowledge of asset management systems and automated workflows.
- Working knowledge of Ethernet packet analysis and/or network performance management tools such as Wireshark, NetScout, InfoBlox, and LogicMonitor.
Physical Requirement:
- Must be able to lift up to 50 lbs.
