- Interpret and execute transfer requests to determine equipment and services required for a safe and smooth patient transfer. Organize and deliver all clinical services as directed by clinical representatives of the Arizona Centralized Transfer Line.
- Determine if best to use external or internal resources based on factors which include but are not limited to urgency, system saturation, recent activity, and clinical expertise. Acts as an integral member of the centralized transfer line for patient transfers throughout the continuum.
- Compile and prepare documentation related to appropriate sequence of events so as to provide quality transfers efficiently. Coordinate with internal personnel and external agencies to address continual demand for patient transfer and maintains a list of anticipated needs and projected resources in a complex environment.
- Receive, verifiy, and provide ongoing follow-up requests and referrals/orders.
- Enter, maintain, and archive data in computer files for organizations as required using multiple software platforms. Builds referrals using information in patient medical record to provide minimum data necessary to coordinate patient services.
- Identify, resolve and communicate real and potential problems and information to appropriate leadership members. Prioritize safe utilization of resources.
- Create and distribute individualized ad-hoc reports upon request. May supervise or train staff depending on work assignment. Perform all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.
- Provide all customers of the state of Arizona with an excellent service experience by consistently demonstrating our core and leader behaviors.
Knowledge, Skills and Abilities:
- Knowledge of medical terminology and human anatomy.
- Ability to stay calm under high-pressure conditions and timelines.
- Ability to provide excellent customer service skills, and ability to multi-task in a fast-paced environment.
- Ability to be detail-oriented and have good organizational skills.
