Content creation and dissemination:
- Research, develop and write internal communications content, including but not limited to: emails, memos, news posts, website content, and other communication materials.
- Edit and proofread content submitted by campus partners for clarity, accuracy, tone and adherence to university style, messaging and accessibility standards.
- Ensure consistency and alignment of communication products with institutional messaging.
- Build, format and distribute content through a variety of platforms and channels (primarily digital) and create visually compelling layouts.
- Create communication products that follow brand standards and are engaging and accessible.
Communications planning:
- Work proactively to develop an understanding of key campus partners’ unit functions, processes and initiatives.
- Receive, assess and coordinate requests from campus partners for communications support and provide timely guidance.
- Develop and implement project-based internal communications plans within established strategies and guidelines, including detailed timelines and deliverables.
- Coordinate planning, scheduling and distribution of internal communications across channels.
- Collect and analyze communication metrics to evaluate the effectiveness of internal communications activities and identify opportunities for improvement.
Project management, processes and best practices:
- Use project management tools to track projects from inception through completion.
- Support the implementation of central guidance, standard operating procedures, workflows, and processes, including timely content review and approval.
- Stay informed about the latest trends in communication and marketing and adapt approaches to incorporate emerging best practices.
- Monitor analytics, produce reports and analyze data to inform and enhance effectiveness of current internal communications practices.
Collaborative activities:
- Serve as a point of contact for campus partners seeking guidance on internal communications, helping connect them to appropriate channels, content types and workflows.
- Engage with diverse constituents across campus to support the implementation and reach of communications plans.
- Build relationships and collaborate with colleagues across campus and within University Marketing and Communications to align internal communications with institutional and divisional priorities.
- Share internal communications best practices and insights with colleagues to support continuous improvement.
Knowledge, Skills, and Abilities:
- Strong writing, editing and proofreading skills.
- Ability to initiate and manage multiple projects simultaneously, to adapt to competing and changing priorities, and meet deadlines in a fast-paced environment.
- Excellent attention to detail and commitment to accuracy and accessibility.
- Ability to work professionally in a collaborative environment and effectively interact with individuals at all levels.
- Familiarity with digital publishing tools, email platforms and content management systems.
- Comfort learning and working within established workflows, processes and guidelines.
