Front Desk Receptionist
Little Rock, clinic
Responsible for handling daily front office reception and administration duties to include greeting and promptly processing patients in a prompt and professional manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone promptly and professionally; answering or referring inquiries.
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
- Verify patient chart is complete and up to date, facilitate the completion of necessary forms, obtain signatures, and collect co-pays
- Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
- Ensures availability of treatment information by filing and retrieving patient records.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Ensures accurate and timely collections of patient copays or other financial obligations of patients.
- Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
- Protects patients' rights by maintaining confidentiality of personal and financial information.
- Maintains operations by following policies and procedures. Photocopy, computer input/typing, schedule radiology work, as directed.
- Order medical records, prepare same for daily appointments, and type various forms.
- Receive dropped off patients specimens, and deliver to the lab.
- Perform any other related duties as required or assigned.
