- Responsible for tracking the movement of owned inventory not located within the studio. This includes, but is not limited to, items on memo/consignment to the sales team, retail partners and PR/marketing contacts.
- Crediting memos into the inventory tracking system from items received back in the studio
- Process transfers of memo/consignment inventory between locations
- Track items prepared for trunk packages for customers and sales reps
- Confirm with customers items sold on hand consignment inventory at their locations
- Recall items back from memo/consignment locations as needed/requested
- Reconcile memo/consignment inventory. This includes researching discrepancies by location and reporting of this inventory to supervisor/finance monthly for company financials. Work with supervisor and sales team to resolve any discrepancies in a timely fashion.
- Process and send invoices for confirmed consignment/trunk show sales
- Responsible for timely correspondence and follow up with all customer inquiries, and in instances sales reps, via phone and email about issues such as:
- Availability of stock for orders and viewing memos
- Pricing inquiries
- RMAs
- Issue RMA numbers
- Coordinate estimates and approvals
- Process RMAs when received at the studio
- Work with Order Processing Manager, Shipping and Production regarding schedule and updates of repairs.
- Status updates of pending orders
- Responsible for being the main point of contact for servicing designated “house” accounts. These tasks include, but are not limited to:
- Acquiring and reviewing on hand reports to identify opportunities for re-orders
- Proactively making contact weekly to share updates and monitor performance of the brand
- Address customer service issues as necessary
- Processing sales orders
- Providing written confirmation of receipt of the orders with ship dates to the customers
- Entering orders into the system for processing
- Working with the finance team to confirm receipt of payments for orders as applicable
- Communicating details of orders to the retailer and/or an sales rep if applicable.
- Preparation of memos documentation for customers and sales team of product leaving the studio
- Assist in special projects, as necessary
Key Attributes for Success in Position:
- Build strong relationships with various internal departments
- Willingness to help those around you
- Ability to work with a sense of urgency
- Attention to detail
- Good communication and problem-solving skills
- Initiative to embrace new challenges and take ownership of assigned tasks
- Teachable spirit and desire for continuous improvement
- Professional attitude and appearance that reflects the Armenta brand
- Commitment to excellence
- Strong organizational skills
- Determined attitude and results driven
- 2-5 years experience
- Prior experience with inventory management preferred
- Manufacturing or retail experience is preferred
- Basic to intermediate skills in Excel
- Strong customer service skills
- Excellent communication skills
All your information will be kept confidential according to EEO guidelines.
