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    AR

    ArmorCode Inc.

    Information Technology & Services

    Customer Success Engineer - CSE / Sr. CSE

    Bengaluru, IndiaOn-SiteFull-time7+ yrs experiencePosted 3w ago
    All ArmorCode Inc. jobs

    Job description

    About ArmorCode

    ArmorCode is the agentic control plane for Unified Exposure Management: one platform that unifies, prioritizes, and remediates risk across applications, code, software supply chain, cloud, infrastructure, and AI.

    The ArmorCode Agentic AI Platform ingests findings from 400+ security tools, correlates them with business context in the Context Risk Graph, and puts Anya AI agents to work prioritizing, routing, and verifying fixes.
    The platform is proven at enterprise scale, processing 400B+ findings annually and supporting more than 5,600 security professionals and 300,000 developers. Global enterprises including Visa, PayPal, Volvo Group, and Johnson Controls use ArmorCode to shorten find-to-fix time and reduce risk.

    ArmorCoders believe in five core values: Hungry. Humble. Hardworking. Honest. Human. Our organization is powered by exceptional professionals who bring fresh ideas and passion to their roles, believing that nothing is beyond reach when our "5H" principles are applied. In their work and professional relationships, ArmorCoders commit to excellence and experiences that leave an impression.

    About the Role

    Our Customer Success Engineers play an important role in onboarding new customers and ensuring successful adoption of the platform. Together with the Customer Success Manager, you will ensure a smooth onboarding process for the technical implementation of the ArmorCode SaaS platform. You will work closely with Product Management and Engineering to make sure feature requests are developed to meet customer use cases. You will also use AI hands-on in your day-to-day work, building automations and AI-assisted workflows that make onboarding and integrations faster, more repeatable, and more consistent across customers.

    What You'll Own

    Strategic Customer Engagement

    • Act as a trusted advisor to customers and internal teams, providing feedback to accelerate and prioritize delivery.
    • Identify technical and business requirements, aligning solutions with customer needs to drive value and exceed expectations.
    • Serve as the main point of contact throughout the customer journey, working with the CSM on a success plan with clear outcomes and keeping communication effective across executives, business owners, and operational teams.

    Technical Implementation and Integration

    • Accelerate time to value (TTV) through short deployments, working with the Development team to find the best setup for each customer's integration needs.
    • Oversee and support technical implementation tasks for new customers.
    • Build and maintain scripts and automations (Python, APIs, and LLM-assisted workflows) that make onboarding, integration setup, and configuration validation repeatable.
    • Use AI tools to speed up implementation work, such as mapping customer tool landscapes to integrations, drafting implementation plans, and generating configuration and API scripts, and review everything before it reaches a customer.

    Product Adoption and Insights

    • Drive adoption of our product and solutions, using data to give 360-degree insight into current status and progress, from baseline customers to enterprise upsells.
    • Build relationships within assigned customers to support and execute their strategy and solutions roadmap.
    • Identify risks early, build and execute "get well" plans, and define critical success factors and success metrics.
    • Use AI-assisted analysis of usage and onboarding data to spot adoption gaps and stalled deployments early, and turn them into specific next steps.

    AI Enablement

    • Help customers adopt and get value from the platform's AI-driven capabilities, and bring their feedback to Product and Engineering.
    • Build reusable assets (prompt libraries, scripts, onboarding templates, playbooks) and share them so the whole Customer Success team gets faster.

    Exceptional Customer Experience

    • Deliver an exceptional customer experience through proactive communication, effective use of internal resources, and customer enablement resources that support business goals.

    Cross-functional Collaboration

    • Liaise between product management, engineering, marketing, and the customer, communicating product and strategic roadmaps and generating insights that influence company and customer action.

    Training and Knowledge Management

    • Drive training initiatives, maintain a training record, and keep your own knowledge current.
    • Participate in answering level one support questions and contribute to building and updating the knowledge base for internal and external use.
    • Use AI to accelerate drafting of implementation guides and enablement content, with human review for accuracy.

    Data Management and Hygiene

    • Keep customer data up to date across all platforms, and regularly verify the hygiene of new and existing data so it stays usable.

    Who you are

    Qualifications

    • 7+ years of experience in a technical customer-facing role such as Customer Success Engineer, Solutions Engineer, Sales Engineer, Implementation Engineer, or similar, with a cybersecurity background.
    • Knowledge of the mission and practices of Customer Success functions.
    • Experience with Software as a Service (SaaS), preferably at a security software company.
    • Python scripting experience, including using APIs for workflow automation.
    • Hands-on experience using LLMs or generative AI tools in technical work such as scripting, automation, integration work, or technical documentation, including effective prompting.
    • Practical judgment about AI limits: you validate outputs, recognize hallucinations, and protect customer and confidential data when using AI tools.
    • Knowledge of Single Sign-on (SSO), Okta, and similar identity providers.
    • Experience in technical troubleshooting (product, software, etc.).
    • Bachelor's degree in computer science or a related field, a coding bootcamp, or equivalent work experience is a strong plus.
    • CISSP, CISM, OSCP, or PMP is a strong plus.
    • Plus: experience building automations that call LLM APIs, or working with agentic or workflow tools.

    Skills 

    • Excellent communication skills and enjoyment in working directly with customers.
    • Strong problem solver who thrives in an unstructured environment.
    • Ability to explain technical concepts and recommendations clearly to customers.
    • Team player who builds collaborative relationships with other departments.
    • Organized in tracking customer requests.
    • Ownership of the post-sales process, including kick-off, launch, health checks, and renewal/upsell.
    • AI-first habits: you reach for automation and AI first on repetitive implementation and onboarding work, and you share what works.

    Behavioural Skills

    • Customer-centric approach and solution selling
    • Problem-solving
    • Proactive customer engagement
    • Cross-functional collaboration
    • Excellent communication

    Why You Will Love It

    • Career Growth Opportunities: We believe in promoting from within and provide career progression paths, enabling our employees to advance in their careers
    • Work-Life Balance: We understand the importance of a healthy work-life balance, offering flexible hours and remote work options to promote a sustainable lifestyle
    • Collaborative Environment: Our company fosters a collaborative and inclusive workplace culture, where employees can collaborate and learn from each other's experiences
    • Employee Recognition: We value and recognize the contributions of our team members through awards, employee of the month programs, and other forms of acknowledgment.
    • Competitive Compensation: We offer competitive salaries and performance-based bonuses, recognizing and rewarding the hard work and dedication of our team
    • Comprehensive Benefits: Our benefits package includes health insurance for employees and dependents, to support the overall well-being of our employees. We encourage learning and skilling, and aid our employees to continuously upskill themselves.
    • Diversity and Inclusion: We are committed to diversity and inclusion, striving to create an environment where all employees feel valued, respected, and empowered

    Join ArmorCode and lead the charge in reducing signal fatigue, prioritizing risk and streamlining key cybersecurity workflows. Apply today to be part of a close-knit team, dedicated to democratizing software security and helping build the safest software possible.

    Equal Opportunity

    ArmorCode is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected category. All qualified individuals are encouraged to apply and will receive consideration for employment regardless of their background or characteristics. We are committed to fostering a diverse and inclusive workplace where everyone is treated with respect and dignity.

    Job details are sourced from the employer's original posting.

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    About the company

    ArmorCode Inc.

    Agile DevOps, cloud, microservices, and open source have all dramatically accelerated application delivery and complexity. Today's security teams depend on a collection of point products that each represent an overlapping piece of the puzzle and lead to siloed manual processes within security teams and across the organization. This leaves them struggling to gain the visibility, insight, and process scale they need to identify and protect their ever-changing and growing risk surface. The AI-powered ArmorCode ASPM Platform is the solution to this challenge. The ArmorCode ASPM Platform powers a new model for reducing risk and complexity. It integrates with your security scanners across applications, infrastructure, and cloud to aggregate, correlate, and orchestrate findings in a single platform so security and development teams can realize holistic visibility, flexible agility, and cross-team collaboration. Companies of all sizes scale their security effectiveness by more than 10x and maximize their ROI on existing security investments through managing Application Security Posture, Risk-Based Vulnerability Management, Software Supply Chain Security, DevSecOps, and Risk & Compliance. With billions of findings processed, ArmorCode's customers range from marquee Fortune 500 companies, including #1 brands in their respective categories, to hyper-growth cloud-native technology companies. ArmorCode is the founding member of the Purple Book Community. For more information, visit https://www.armorcode.com.

    View all ArmorCode Inc. jobsLinkedIn
    Industry
    Information Technology & Services
    Founded
    2020
    Open roles
    7

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