Innovating Support, Empowering Teams, Building Trust.
ARRISE sets the benchmark for service delivery and excellence in the iGaming industry.
What makes ARRISE different?
- We’re more than a company—we’re a community of over 12,000 driven professionals, with offices across Gibraltar, Canada, India, Malta, Romania, Serbia, UAE and beyond.
- We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere.
- We don’t just build products—we build opportunities, invest in our people, and foster growth at every level.
Role Description: We are seeking an experienced and dynamic IT Specialist to join our team. In this role, you will leverage your strong technical background in hardware and software support to manage IT infrastructure and user devices. Your expertise will be crucial in ensuring the smooth operation of our company's IT environment, collaborating with cross-functional teams, and resolving technical issues in a fast-paced, 24/7 setting. You will play a key role in maintaining an efficient and reliable IT infrastructure, contributing to the overall success of our organization.
Important: Affirmative Position for People with Disabilities (PwD) as well.
Responsibilities:
- Monitoring & Support: Oversee streaming equipment (encoders, scanners, desktop systems) using monitoring tools and logs to ensure continuous high-quality service. Manage incoming IT support requests, focusing on maintaining critical infrastructure (Dealer Modules, Encoders, Access Points, Switches).
- Application Testing & Team Collaboration: Collaborate with the development team to test new applications before deployment and work with audio-visual, security, and IT teams to ensure proper network functionality across the company.
- Encoder & Media Server Management: Ensure operational encoders and media servers for smooth broadcasting at live studio tables, resolving any issues promptly.
- Troubleshooting & Problem Resolution: Partner with the Head of Operations, Shift Managers and other team members to resolve technical issues quickly, troubleshooting and replacing equipment as needed.
- Workstation & Incident Management: Maintain workstation configurations, user access, and update internal procedures. Address IT incidents swiftly, ensuring resolution within SLA guidelines to prevent service breaches.
- Inventory & Supplier Coordination: Manage IT inventory by updating records, assigning equipment, conducting audits, and working with external suppliers to resolve IT-related issues with minimal disruption.
- Infrastructure & Security: Enhance and improve IT infrastructure to meet business needs, provide ongoing hardware/software maintenance, and safeguard company information to ensure confidentiality and data security.
Candidate Requirements:
- Experience: At least 3 years of experience supporting hardware and software for user devices in a technical environment.
- Technical Knowledge: Strong proficiency in supporting and troubleshooting Windows and/or Linux systems, with solid experience in Active Directory management.
- Hardware & Software Expertise: Extensive experience with hardware/software installations, configurations, and issue resolution.
- Wi-Fi & Networking: Proven experience with Wi-Fi networks and network management, ensuring seamless connectivity across devices.
- Collaborative Mindset: Comfortable working in a team-oriented environment, with the ability to collaborate effectively across departments.
- Problem-Solving: Excellent troubleshooting and analytical skills, with a proactive approach to identifying and resolving IT issues.
- Shift Flexibility: Willingness to work across various shifts in a 24/7 work environment.
- Fluent English skills, both verbal and written.
Nice to have:
- Certifications: Relevant certifications in IT support, networking, or operating systems will be considered as a plus.
- Streaming Equipment Experience: Familiarity with streaming and broadcasting equipment is an advantage.
Ready to Elevate Your Career? Join ARRISE Today!
