Field Quality Technician

At Arrive AI (Nasdaq: ARAI), we're not just building products—we're transforming the future of the Autonomous Last Mile™ (ALM). Over a decade ago, we started with a pioneering vision and patents for the first smart mailbox for drone delivery. Through systematic research, development, and deep customer collaboration, we've evolved to today where we deploy Arrive Points—a type of smart locker and mini-cross-docks for frictionless drone, robotic, and courier delivery and pickup, utilized from medical supplies to meals to e-commerce. Arrive AI is now growing and investing to scale an ALM network and platform of the future for all autonomous delivery providers, services, and customers. Arrive AI is the intelligent choice for the last inch of the Autonomous Last Mile™.

About Us:

We move fast, balancing strategy with opportunity. We are merit-based, valuing integrity, innovation, and treating others as we want to be treated. At Arrive AI, every employee is an equity holder and a business owner. Our shared vision, ownership, and culture fuel our mission to revolutionize autonomous delivery.

The Role:

The Field Quality Technician plays a critical role in validating the performance, reliability, and safety of Arrive AI’s autonomous delivery hardware, including Arrive Points, drone integrations, and related electromechanical systems.

This role is responsible for executing mechanical, electrical, and environmental testing in alignment with approved test plans, targeted industry standards, and customer expectations. The ideal candidate brings strong hands-on technical experience, attention to detail, and the ability to work in a fast-paced, prototype-driven environment as well as within deployed environments.

What You’ll Do:

• Provide expertise on electrotechnical diagnosis on customer environments, including on-site travel.
• Configure laboratory test equipment in accordance with approved test procedures and test requests.
• Execute mechanical, electrical, and environmental product testing safely and accurately, following all lab protocols and operational guidelines.
• Record observations, collect data, and prepare clear, structured, and formal test reports for engineering stakeholders.
• Complete assigned testing within required timelines and priority schedules.
• Maintain laboratory tools, fixtures, instruments, and work areas, including routine upkeep and adherence to 5S practices.
• Assemble prototype components, jigs, and custom test fixtures as needed to support validation efforts.
• Document QC lab and On-site discoveries, replication steps, and dignosis.
• Support continuous improvement initiatives within the lab and testing processes.
• Communicate effectively with the Lab Manager and Test Engineers, with occasional interaction with Product Engineering.
• Collaborate effectively within a team-oriented, cross-functional environment.

Additional:

• Expect to travel up to 5 days per month.
• Responsibilities include all other duties as assigned.

Compensation:

Salary is market competitive with high equity incentive – be an owner and grow with Arrive AI.