We’re all about helping our members make the most of their money. And while they go after their goals, you can too. As a Principal Claims Coach, you'll bring expert knowledge and experience to a complex portfolio of life, disability and income protection claims while supporting the growth and capability of claims professionals across the business. You'll play a key role in driving consistent decision-making, uplifting technical expertise, and ensuring our claims teams deliver quality outcomes for members.
You'll work closely with leaders and stakeholders to identify capability gaps, develop coaching plans, lead training initiatives, and contribute to continuous improvement opportunities across claims operations. Your expertise will help strengthen claims management practices while supporting members through important life events with professionalism, care and respect.
This role is a permanent opportunity and is based in Brisbane, Melbourne or Sydney.
Job details are sourced from the employer's original posting.
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