Application Support Engineer

Cary, United StatesOn-SiteFull-timePosted 1mo ago

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Job description

Good experience in the Pharma Manufacturing domain
Should have experience working in any of the Manufacturing and engineering systems like SBOL , Delta V, PI or any other Manufacturing applications used in the Pharma labs
Communicate and coordinate with application users to resolve their application issues and requests
Should have experience Investigating, debugging and resolving Level 3 or escalated application issues. Coordinate issue resolution and site communications
Deal with end-users directly, understanding their needs and resolving their issues in manufacturing space
Proactively identifying issues, independently resolves routine issues, escalates more complex issues as required
Implement configuration changes, Perform technical tasks software installations, environment refreshes, backups, performance measurement for supported applications in manufacturing space
Service follow up and resolution of escalated service issues and deficiencies as required.
Assess the impact of IT monthly maintenance activities and communicate the information to manufacturing application owners
Co-ordinate in scheduling the planned updates for IT systems in manufacturing space
Perform system maintenance tasks (e.g., performance monitoring, incident management, metrics, knowledge management documentation)
Root cause analysis for support issues to determine cause of failures or incidents
Emergency escalations to appropriate groups to ensure timely resolution of incidents (i.e., escalations to infrastructure teams, Level 3 teams, or vendors)
Reduce tickets; improve ticket resolution time, and meet SLAs to reduce cost of systems support
Pharma Manufacturing Experience is mandatory
Contact Information:
(973) 507-7572
Krishnaveni.B(at)artechinfo.com

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About the company

Artech Information System LLC

Artech is an employer-of-choice for the last 25 years to over 7,500 consultants across the globe. We recruit top-notch talent for over 70 Fortune and Government clients coast-to-coast across the U.S., India, and China. We are #1 Largest Women-Owned IT Staffing Firm in the US and this may be your opportunity to join us! For more check: www.artechinfo.com

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Industry: IT Staffing
Open roles: 1342