Description:
Additional Job Details:
- This position is part of the Technology Asset Operations (TAO) Software team, which provides the following services;
- Assists internal Wells Fargo Lines of Business (LOB) with ordering, evaluating and managing contractual obligations for data center software and hardware solutions.
- A successful candidate will show the capability to execute the following activities on a day to day basis:
- Collection and synthesis of inbound requests for software license install research and remediation.
- Proactively work on internal TAO remediation and data clean-up activities related to software ordering and management.
- Maintain accurate and timely status and next steps for all managed remediation requests.
- Assist internal LOB representatives in creating and processing software orders, evaluations and migrations for data center software and limited desktop titles.
- Work to assist with software entitlement validation.
- The ability to perform tactical duties, as well as think strategically and look at the big picture to improve and streamline processes.
Minimum Qualifications
- Previous experience working with internal LOB technology teams.
- Previous experience working in a production support capacity
- Experience working within distributed, mainframe or midrange computing environments (background can vary, basic understanding required)
- Ability to communicate effectively with finance department to understand financial terms and impacts of remediation activities.
- Track record of recommending and implementing process and efficiency improvements within a team in a fluid, ever-changing work environment.
- Strong demonstrated organizational and problem solving skills due to high volume and complexity of aggregate daily work across the team.
- Strong Microsoft Excel Skills, including pivot tables, advanced data validation and analysis tools
Preferred Qualifications
- Technology Relationship Management experience
- Contract negotiation/analysis experience
- Software product or catalog management experience
- Experience with Remedy application
For more information, please contact
Meher Prerana
973.507.7510
