Cisco Voice Engineer

Position: Engineer

Location: Greenwood Village, CO (100% Remote)

Duration: 12+ Months

W2 Rates only

Key Accountabilities:

· Willingness to devise creative solutions to solve complex problems and issues

· Perform consistently, and contributes beyond the assigned tasks

· Work with systems engineers in other IT groups, peers, and vendors to ensure a consistent approach to systems engineering is taken, and to foster company-wide systems engineering knowledge

· Quantity and quality of work, work with their team and internal and external customers, to maintain their technical skills to match future requirements of the position

· Provides technical recommendations to client systems administrators and application owner

Qualifications

· Bachelor's degree in Computer Science, Computer Engineering, or equivalent experience

· 5-6 years of experience installing and configuring Cisco Voice networks

· ITIL v3 foundations certified - Required

· Cisco voice related certifications - Preferred

· Action oriented and ability to work with little or no direct management.

· Experience implementing Changes, Releases and Upgrades related to a high availability contact center

· Experience in working with QoS and voice.

· Experience following change management and change control processes

· Experience with network standards, Voice, Video, Routing, switching, Firewall, Load Balancer and Wireless

· Familiarity with 802.1x, Cisco ACS, PKI, EAP.

· Understanding of Cisco ASA Firewalls (8.x or later), VPN, PKI, and AAA.

Basic Qualifications:

· Experience installing, configuring, customizing and supporting enterprise technologies such as (SIP, IPC, CUCM, UCCE, LAN/WAN Routers, etc)

· System administration experience is preferred

· Previous experience following change management and change control processes

· Strong troubleshooting and customer service skills

· Excellent written and verbal communication skills

Additional Requirements:

· Knowledge and experience of Genesys, VHT, Aspect, and Symon

· Familiarity with Windows Domains, IIS 7 installation and configuration, Citrix, VMware ESX Servers

· Experience on multi-tier domain environments, virtualization, clustered servers, SAN/NAS etc.

For more information, Please contact

Shubham Rastogi

(973) 967-3439

Shubham.rastogi(at)artechinfo.com