Computer Operator

Job Title: Computer Operator

Location Kennett Square, PA

Duration: Direct Full time
Placement

This position is overnight for 3 12 1/2 hour shifts.
The hours will be 7:45 PM- 8:15 AM and the days will be on a rotation.
For 3 months the working days will be Sunday, Monday, and Tuesday then the following 3 months the working days will be Thursday, Friday, and Saturday.

Core Accountabilities:

• Proactively monitors computer operations environment.

• Provides L1 support for batch, online, data communication and host system estate.

• Provides assistance to support personnel, infrastructure teams, 3rd party maintenance engineers.

• Coordinate US and UK batch schedule to ensure
  SLA’s are met.

• Communication and escalation of operational issues that impact the business.

• Participates in the daily turnover meeting and ensures Assyst tickets are opened with all pertinent information and assigned to the appropriate resource(s) for review.

• Provide off hours help desk service for high priority calls following documented

Essential Knowledge:

• Computer scheduling packages and monitoring tools such as 24x7 and Tivoli

• Good general knowledge of the batch schedule elements and how they are constructed

• Ability to establish priorities, work independently, and proceed with objectives.

• Keeps abreast of all batch and host system changes

• Good understanding of ITIL services foundation

Experience/Skills:

• At least 2-3 years experience of computer operations

• Good communicator

• Successfully execute operational processes and policies

• General understanding of server OS and network concepts required for troubleshooting.

• Understands how to navigate and monitor node management tools and consoles

• Strong communication skills

• Ability to handle and resolve multiple problems and document the same.

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Shubham

973-295-4595

Shubham(DOT)s(AT)artech(DOT)com