Genesys Solutions Consultant

Role: Genesys Solutions Consultant

location: Greenwood Village, CO (Remote)

Duration: 12+ months (High chances of extension)

· Bachelor’s degree Required

· 100% Remote Job

The Contact Center Strategy - Telephony Infrastructure (CCS-TI) group within the Infrastructure Management Group (IMG), Network Services (NS) Organization is looking for an exceptional Support engineer for supporting activities related to the Enterprise Telephony Infrastructure platform (i.e. virtualization of multiple call centers, multi-channel access, intelligent routing, computer telephony integration, telephonic and web self-service, and common/intelligent desktops, Virtual Hold, etc.).

6 - 10 years’ experience is required

· Implementation and maintenance of networks, network analysis, engineering and software functions for Contact Centers.

· Incident response and resolution

· Problem management updates4.

· Cisco Voice and routing

· Genesys GVP and IVR platforms

· NICE call recording

· Call center adjuncts including Symon, Aspect, and Virtual Hold5.

· Troubleshooting and solving contact center technology issues

· Leadership skills to lead teams in troubleshooting to a good result.

· Communication skills at multiple levels

· Empathy

· Courage

· Creativity

For more information, Please contact

Shubham Rastogi

(973) 967-3439

Shubham.rastogi(at)artechinfo.com