Job Title: IVR Quality Analyst
Location: Charlotte NC/ Minneapolis MN/ Chandler AZ/ Denver CO
Duration: 6 months with possible extension
Job Description:
• IVR QA Resource
• Must have impeccable communication skills in both speaking and comprehending the IVR space
• Must have experience writing and executing scripts from QC
• Nuance VUI experience a plus
• Stocks/Brokerage experience – even if at a personal level – a plus
• Resources will create Test Scripts based on VUI documents created by the Business Analysts.
• The VUI (Visual User Interface) is a workflow map (word document) that outlines the IVR process. The document is several pages long, and most times there are several documents used within one Test Case.
If you are looking for a new job, please call at your earliest convenience or refer a friend/ colleague.
**** W2 candidates only and NO C2C please
Multiple locations: Charlotte NC/ Minneapolis MN/ Chandler AZ/ Denver CO
For more information, Please contact
Jyoti Pandey
973-507-7568; jyoti.pandey(at)artechinfo.com
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Artech is an employer-of-choice for the last 25 years to over 7,500 consultants across the globe. We recruit top-notch talent for over 70 Fortune and Government clients coast-to-coast across the U.S., India, and China. We are #1 Largest Women-Owned IT Staffing Firm in the US and this may be your opportunity to join us! For more check: www.artechinfo.com