Job Title: Patient Case Coordinator I
Job ID: ABCXJP00008566
Location: Frisco, TX 75034
Duration: 6+ Months Contract (Possible Extension)
Training is 8a-5p for the first 2-3 weeks
Must be flexible to work any shift between 8:00am – 8:00pm after training
Job Description:
- This role will be 100% taking inbound calls
- Healthcare experience is a requirement
- Call center experience is a plus and those with both call center healthcare experience is preferred
Details:
- Responsible for customer service and case management Answers basic clinical and program inquiries. Coordinates access to therapies through the patients' healthcare providers.
- Schedules and conducts appropriate follow-up based on each patient's situation.
- Facilitates access to appropriate support services, including reimbursement counseling, nursing hotline, and support.
- Processes incoming enrollment forms for program.
- Follows up via phone, mail, and/or fax for missing enrollment information.
- Supports payer research, health care policy library, and state management.
- Identifies other sources of health care coverage for patients through simple queries and use of PayerPlus database.
- Performs related duties as assigned. Ability to communicate effectively both orally and in writing
- Strong interpersonal skills. Strong organizational skills; attention to detail
- Ability to proficiently use computer and standard office equipment
- Working knowledge of Microsoft Office
- Basic understanding of payer eligibility and benefits Health care research and analysis skills sufficient to support payer research, healthcare policy library, and state management
- Ability to resolve associate issues effectively and efficiently
only W2
All your information will be kept confidential according to EEO guidelines.
