Position Summary:
- Will be taking inbound calls from patients, doctor offices and pharmacies.
- Following a call script
- Excellent Communication skills both written and verbal
- Organized and Detailed
- Do not need background in Health Insurance but would be a plus.
- Outstanding Customer Service Skills
- Good Data Entry Skills
Job Description:
- Responsible for customer service and case management Answers basic clinical and program inquiries.
- Coordinates access to therapies through the patients' healthcare providers. Schedules and conducts appropriate follow-up based on each patient's situation.
- Facilitates access to appropriate support services, including reimbursement counselling, nursing hotline, and support.
- Processes incoming enrollment forms for program. Follows up via phone, mail, and/or fax for missing enrollment information.
- Supports payer research, health care policy library, and state management.
- Identifies other sources of health care coverage for patients through simple queries and use of PayerPlus database.
- Performs related duties as assigned.
- Ability to communicate effectively both orally and in writing
- Strong interpersonal skills Strong organizational skills; attention to detail
- Ability to proficiently use computer and standard office equipment
- Working knowledge of Microsoft Office Basic understanding of payer eligibility and benefits Health care research and analysis skills sufficient to support payer research, healthcare policy library, and state management
- Ability to resolve associate issues effectively and efficiently
only W2
All your information will be kept confidential according to EEO guidelines.
